Global Operations Center Technician

Overview

IT Operations Technician role s position is based on our campus in Madison, WI, and requires relocation to the area. Epic provides financial relocation assistance.

• Monitor the Hosting infrastructure stack and respond swiftly to problems as part of Epic Hosting
• Use investigative and troubleshooting skills across a variety of tools to identify and resolve routine and complex network, hardware, virtualization, and presentation issues
• Communicate issues and impact to contacts from healthcare organizations
• Perform system builds as part of the team

• Relocation to the Madison, WI area (reimbursed)
• A history of academic and professional success
• Exceptional interpersonal, communication, initiative, and leadership abilities
• Available to work second or third shift hours
• Eligibility to work in the U.S. without sponsorship
• COVID-19 vaccination

• Knowledge of Internet networking protocols and tools like TCP/IP, ping, and trace route
• Knowledge of Linux, especially Ubuntu, Redhat, or CentOS
• CompTIA+, CCNA, Network+, or Linux+ certification
• Knowledge of VMware

• Entry level

• Full-time

• Information Technology

• Computer Networking and Information Technology & Services

Equal Opportunity

Employer:

Epic is committed to diversity in its workforce. Please see our non-discrimination statement at the Careers site for details.