Junior Bioinformatics Support Specialist

BeVera Solutions, LLC is a rapidly growing public health and professional services company that provides innovative solutions to federal and state agencies. Our team supports mission-critical programs through expertise in program management, communications, acquisition, data analytics, and public health initiatives. BeVera's CEO champions a people-first culture where every employee is valued. The company supports this commitment by offering competitive compensation and meaningful, impactful work assignments.

BeVera Solutions, LLC is a rapidly growing public health and professional services company that provides innovative solutions to federal and state agencies. Our team supports mission-critical programs through expertise in program management, communications, acquisition, data analytics, and public health initiatives. BeVera's CEO champions a people-first culture where every employee is valued. The company supports this commitment by offering competitive compensation and meaningful, impactful work assignments.

Recognized as one of Atlanta's Best Places to Work (2024 & 2025 & 2026) by the Atlanta Business Chronicle, BeVera fosters a culture of integrity, excellence, and collaboration.

BeVera Solutions is seeking a Junior Bioinformatics Support Specialist – Scientific Computing & Genomics to support the Centers for Disease Control and Prevention's (CDC) Office of Advanced Molecular Detection (OAMD). This position will assist CDC scientists and technical teams by responding to incoming bioinformatics support requests, troubleshooting analytical workflows, processing genomic data, and maintaining scientific computing resources. The ideal candidate has foundational knowledge of bioinformatics, experience with scientific programming or genomic data analysis, and an interest in supporting public health research.

This position offers an opportunity to gain hands-on experience with CDC scientific programs while collaborating with experienced bioinformaticians and technical specialists.

• Receive, review, prioritize, and respond to incoming technical support requests through the scientific computing help desk.
• Triage support tickets based on urgency, complexity, and potential impact on users or systems.
• Provide Tier 1 and Tier 2 technical support for bioinformatics software, scientific computing resources, and related applications.
• Assign, track, and update support tickets, including estimated resolution times and status updates.
• Troubleshoot technical issues and elevate complex requests to appropriate technical personnel.
• Maintain accurate records of reported issues, troubleshooting steps, resolutions, and escalations.
• Support established service-level agreement (SLA) requirements for ticket acknowledgement, response, and resolution.

• Assist CDC scientists and laboratory personnel with accessing and using bioinformatics software and scientific computing resources.
• Troubleshoot software access, configuration, installation, and compatibility issues.
• Provide technical assistance for Linux-based scientific computing and cloud environments.
• Support users experiencing difficulties accessing computational resources, applications, or scientific datasets.
• Assist with software license access requests and user account-related issues.
• Coordinate with system administrators, infrastructure teams, and other technical personnel to resolve issues.
• Provide limited desk-side technical support when necessary.

• Provide technical support for bioinformatics applications and analytical tools used in public health research.
• Assist…