Retail Service Specialist

Retail Service Specialist – O'Reilly Auto Parts

Join to apply for the Retail Service Specialist role at O'Reilly Auto Parts. Bilingual candidates are encouraged to apply.

• Seniority Level: Entry level
• Employment Type:
  
  Full-time
• Job Function:
  Other
• Industry: Retail
• Location:
  
  Riverdale, GA

• Support the Store Manager and Assistant Managers in sales, customer service, store appearance, and operations.
• Assume shift management responsibilities in the absence of Assistant or Store Manager.
• Lead store team members in providing excellent customer service to retail and professional customers.
• Supervise customer service levels in the showroom, ensuring team members execute on programs such as Related sales, Hi5, Rock the Call, Never Say No, Rock the Lot, etc.
• Ensure the telephone is answered according to company policy.
• Process all buy online/ship to store, hub‑to‑store transfers, and DC add orders promptly and inform customers of shipment arrivals.
• Handle special orders and outside purchases efficiently, following procedure and using the electronic outside purchase order ledger.
• Process retail customer returns and exchanges efficiently, issue accurate refunds, and properly stage returned merchandise.
• Invoice all merchandise, including core charges and warranties, before product leaves the store.
• Communicate Zipline messages and delegate Image Maker and merchandising tasks as assigned.
• Ensure team members adhere to the posted work schedule, obtain management approval for deviations, and clock in/out per policy.
• Perform all opening/closing duties, including day‑end procedures, securing money/deposits, preparing bank deposits, ensuring night security lights are on, locking doors, arming/disarming alarms, and securing delivery vehicles.
• Perform any other duties as assigned.

• Strong communication skills
• Ability to obtain RSS Certification

• Retail sales experience, preferably in auto parts
• Automotive systems and repair knowledge
• ASE Certification
• Fluency in multiple languages (Spanish is highly desired)

• Competitive Wages & Paid Time Off
• Stock Purchase Plan & 401(k) with Employer Contributions starting day one
• Medical, Dental, & Vision Insurance with Optional Flexible Spending Account (FSA)
• Team Member Health/Wellbeing Programs
• Tuition Educational Assistance Programs
• Opportunities for Career Growth

O'Reilly Auto Parts is an equal opportunity employer. The Company does not discriminate on the basis of race, religion, color, national origin or ancestry (including immigration status or citizenship), sex, sexual orientation, gender identity, pregnancy (including childbirth, lactation, and related medical conditions), age (40 and over), veteran status, uniformed service member status, physical or mental disability, genetic information (including testing or characteristics) or another protected status as defined by local, state, or federal law, as applicable.

Qualified individuals with a disability may be entitled to reasonable accommodation under the Americans with Disabilities Act. If you require a reasonable accommodation during the application or employment process, please send an email to  or call  option, and provide your requested accommodation, and position details.