Parts Specialist

Parts Specialist position provides a high level of service to retail and installer customers and supports store management in the accomplishment of assigned tasks.

• Follow and promote all company customer service programs (Hi-5, Low Price Guarantee, Rock the Call, Related Selling, Rock the Lot, etc.)
• Promptly greet retail/walk‑in customers in a friendly, courteous manner and assist them in selecting merchandise.
• Assist managers and/or installer service specialists in serving professional customers as needed.
• Complete assigned company training relevant to the position.
• Provide excellent telephone service by answering calls according to company policy, accurately looking up parts and quote prices, recommending supplemental items, and offering the Low‑Price Guarantee.
• Accurately maintain and secure the cash drawer, accept cash and/or checks, make change, and process credit card transactions.
• Process exchanges, returns, and credit in a friendly manner in accordance with company policies and procedures.
• Address and resolve customer complaints in a friendly manner.
• Assist with daily image maker and planogram updates, including freight receival, stocking shelves, fronting and facing, and cleaning.
• Perform various daily operational tasks: prepare new, core, and warranty merchandise returns for shipment to the distribution center, assist with monthly stock adjustments, inventory cycle counts, etc.
• Operate brake lathe and other store test equipment after completing the required training and meeting company requirements.
• Perform in‑store services for customers (where state and local laws allow) such as installing wipers, testing and charging batteries, testing charging systems, scanning vehicle trouble codes, and replacing headlight capsules.
• Occasionally drive a delivery vehicle to make deliveries (driving record must meet company mandated driving eligibility requirements) when business needs dictate.
• All other duties as assigned.

• Ability to quickly match alphanumeric sequences.
• Ability to provide outstanding, friendly, and professional customer service.
• Must be able to multitask, handling customers on the phone and in the store at the same time.

• Familiarity with automotive parts, cataloging, WEIS (weatherly index system), and automotive sales or service.
• ASE certification.
• Fluency in multiple languages (Spanish highly desired).

• Competitive wages & paid time off.
• Stock purchase plan & 401(k) with employer contributions starting day one.
• Medical, dental, and vision insurance with optional flexible spending account (FSA).
• Team member health and wellbeing programs.
• Tuition educational assistance programs.
• Opportunities for career growth.

O’Reilly Auto Parts is an equal‑opportunity employer and does not discriminate on the basis of race, religion, color, national origin or ancestry (including immigration status or citizenship), sex, sexual orientation, gender identity, pregnancy (including childbirth, lactation, and related medical conditions), age (40 and over), veteran status, uniformed service member status, physical or mental disability, genetic information (including testing or characteristics), or another protected status as defined by local, state, or federal law, as applicable.

Qualified individuals with a disability may be entitled to reasonable accommodation under the Americans with Disabilities Act. If you require a reasonable accommodation during the application or employment process, please send an email to  or call 800‑471‑7431 and provide your requested accommodation and position details.

Seniority level:
Entry level

Employment type:

Part‑time

Job function:
Sales and business development;
Industries:
Retail