Retail Store Manager

Overview

We are currently looking for the right Retail Store Manager to join our Team! The position pays $22.00 to $25.00 per hour. In addition to the hourly rate, our Retail Store Managers can earn a very lucrative monthly bonus, contributing to a major portion of a Retail Store Manager's total yearly income.

• Comprehensive Medical, Dental, Vision, Life, Supplemental, and other voluntary options (eligibility required).
• The best working hours in the business. Most stores open at 9AM and close at 6PM; many stores are closed on Sundays.
• Earned Wage Access program available to all employees on the second day of employment. Access to withdraw up to 50% of wages earned up to seven times in a payroll cycle.
• The ability to earn unlimited commission above your hourly base rate.
• Vacation: one week of paid vacation after six months of active, full-time service; eligibility for additional vacation after one year and annually thereafter, with increases over time (adjusted for state/local requirements). 120 hours after five years.
• Sick/Personal: 8 hours after 6 months; 16 hours each anniversary thereafter (years 2-5); 24 hours after five years (adjusted for state/local requirements).
• Employee discounts on the first day of active employment.
• Tuition Reimbursement with First Cash Education (up to $2,000 per semester) for full-time employees meeting minimum requirements.
• Access to over 10,000 discounts from 1,000+ companies with First Cash Perks.
• Auto-enrollment in the First Cash 401k program after six months of employment.
• Access to the First Cash Pet Insurance program.

We are seeking a Store Manager with 2+ years of management and customer service experience (retail/sales is a PLUS). A Store Manager is accountable for the day-to-day operations of the store and promoting a positive/productive environment. A Store Manager leads, coaches, and develops store employees; recruits and retains top talent; and is responsible for maximizing financial goals and managing Customer Relations/Customer Satisfaction.

The Store Manager sets the tone for a customer-centric environment, leading by example and promoting our company values. The Store Manager analyzes the store s financial statements to ensure financial goals are met and makes adjustments as necessary. The Store Manager commits to the company s asset protection program through inventory control, following policies and procedures, and securing customer loans.

Using internal and external marketing tools, the Store Manager promotes the business and targets new customer acquisitions. All employees work with jewelry and general merchandise, including tools, electronics, firearms (in FFL locations), and more.

This position offers a competitive wage plus a bonus based on the store s performance. The successful Store Manager s actual pay will be based on factors such as work location, qualifications, and experience. This position reports to the area s District Manager.

(This is a representative list of the general duties the Store Manager position may be asked to perform and is not all-inclusive; other duties may be assigned as needed.)

• Facilitate a customer-centric environment by engaging customers in a friendly and professional manner and rapidly addressing customer issues.
• Monitor and assist in the training of Pawnbrokers so their development meets the prescribed First Cash standards.
• Recruit top talent by sourcing candidates through company-prescribed channels.
• Open and close the store, including counting cash drawers and merchandise, and ensuring procedures are followed to protect assets.
• Ensure asset protection through inventory control, property safety procedures, documentation, and securing customer loans.
• Administer processes within the store, including inventory, loan management, merchandising, store presentation, store systems, and enterprise-level reporting.
• Evaluate the store s financial statements and drive profitability through communication and goal-setting.
• Ensure operating standards meet or exceed First Cash standards.
• Monitor loan qualification and buying processes to ensure value and integrity of all loans issued.
• Complete assigned tasks and training for self-development as requested.
• Communicate clearly with employees to ensure understanding of the store s mission and profit objectives.
• Remain up-to-date on product knowledge.
• Other related duties as assigned.

• Must be willing and able to lift/carry up to 50 pounds.
• Must be willing and able to perform duties and tasks for extended periods (standing, stooping, walking, lifting, etc.) as required by law.
• Demonstrated ability to effectively supervise others.
• Ability to work with firearms and to become firearms certified.
• Employees may be asked to assist a customer exterior of the building or retrieve products stored in exterior areas.
• Minimum Age: 18 years old.
• High School Diploma, GED, or equivalent experience.
• Should be able to work in multiple…