Shift Supervisor – KKD Riverdale – Riverdale; Riverdale, UT

Overview of Position:

The Shift Supervisor is responsible for overseeing the entire shift and ensuring that all operations run smoothly and efficiently in a Retail, Retail with Routes, and Heritage store.

Principal Duties and Responsibilities:

• Overseeing the proper performance of all store activities
• Training employees and ensuring that they are working efficiently and effectively
• Maintaining adequate staff in retail and production positions
• Performing retail tasks as needed
• Performing production tasks as needed, if applicable to store type
• Ensuring customers are being cared for properly
• Ensuring Production Specialists understand the production schedule for the day, if applicable to store type
• Accessing the store’s safe and getting change as necessary
• Ensuring Krispy Kreme security and cash handling standards and procedures are met and enforced
• Locking doors and closing at night
• Conducting store tours
• Being knowledgeable of Krispy Kreme history, product, and current promotions
• Modeling exceptional customer service skills for employees
• Promoting a customer service-oriented atmosphere in the store
• Filling customer orders accurately and quickly, including products, condiments, and change
• Handling difficult customer situations professionally
• Maintaining a pleasant and courteous demeanor
• Exhibiting suggested selling behaviors such as: second dozens, up-selling other products, and up-selling in sizes
• Knowledge and ability to execute all store functions
• Answering the telephone in a timely manner and utilizing Krispy Kreme greeting procedures
• Obtaining manager’s food safety certification
• Other duties as assigned

Equipment Operation:

• Operating the POS system per standards identified in the Krispy Kreme Retail Specialist Workbook
• Operating other retail equipment, e.g. coffee and soda machines, in the proper manner
• Operating drive-thru equipment (POS and headsets) to achieve an average drive-thru time of 30-45 seconds or less
• Operating processing equipment while adhering to the company product standards identified in the Krispy Kreme Processing Specialist Workbook
• Ensuring batteries are charged for drive-thru equipment
• Operating production equipment
• Valid driver’s license is required as needed to drive delivery trucks

Safety and Sanitation:

• Maintaining a clean, neat uniform at all times and ensuring employees are also adhering to uniform standards
• Handling products per procedures identified in the Sales Specialist Employee Training Manual
• Utilizing proper cleaning techniques as identified in the Sales Specialist Employee Training Manual
• Complying with sanitation standards

Related Skills:

• Completing a processing schedule as needed
• Must be able to perform all essential store functions

Leadership:

• Acting as a team player through the standards identified in the Krispy Kreme Training Workbooks
• Assisting in the training and development of Team Members
• Handling customer and employee complaints or concerns professionally
• Assisting management with staff scheduling and team-building
• Supporting Managers with the training of new employees
• Modeling company standards and policies consistently
• Modeling exceptional customer service skills for employees
• Assisting with the execution of corporate initiatives (i.e. Marketing, HR policies and procedures)

Essential Skills and Experience:

• High school diploma or equivalent, preferred
• Must be 18 years of age or older
• Must perform all related competencies outlined in the Krispy Kreme Shift Management Training Workbook
• Strong leadership, organizational, and communication skills
• Experience working with people and a history of dependability
• Must have flexibility to work any day or shift as needed
• Pass a pre-employment drug screen and criminal background check

Nonessential Skills and Experience:

• Previous job stability preferred

Physical Demands and Work Environment:

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Activity:

• Carrying
• Lifting
• Writing
• Bending
• Walking
• Stooping
• Grasping
• Standing
• Twisting
• Mopping
• Communicating with customers and co-workers
• Sweeping
• Packing donut boxes

Physical Requirements:

• Lifting up to 75 pounds occasionally; and/or up to 25 pounds frequently, physically active
• Using hand-trucks to push/pull products, often on ramps

Visual Acuity Requirements:

• Must be able to read and distinguish between products, product boxes, and labels

Working Conditions:

• The worker is subject to inside and outside environmental conditions.
• Un-air conditioned production areas may reach temperatures of 100 degrees for more than one hour.