Warranty Administrator

Warranty Administrator Responsibilities

• Process & submit:
  Book warranty repair orders and submit manufacturer warranty claims accurately and on time.
• Track & follow up:
  Maintain receivables schedules, submit service contract claims, and follow up to ensure timely payment.
• Collaborate:
  Work closely with technicians, service advisors, and supervisors to define claim scope and resolve issues.
• Vendor coordination:
  Partner with vendors and manufacturers to manage claim documentation and approvals.
• Documentation:
  Ensure all warranty paperwork is complete, accurate, and compliant with manufacturer criteria.
• Financial control:
  Reconcile warranty receivables, coordinate with accounting, and verify deductibles are collected.
• Compliance & updates:
  Stay current on factory recalls, announcements, and warranty procedures.
• Relationship building:
  Establish positive working relationships with manufacturer and aftermarket warranty representatives.
• Quality review:
  Audit repair orders for accuracy, codes, and administrative data before submission.
• Claims management:
  Resubmit rejected claims promptly and maintain detailed records of claim status.
• Reporting:
  Provide weekly claims status reports to the service manager.

• Minimum 2 years of warranty administration or clerical support experience (automotive preferred).
• Detail orientation:
  Strong accuracy, organizational skills, and ability to manage multiple claims simultaneously.
• Collaboration:
  
  Proven ability to work effectively with service advisors, technicians, supervisors, and accounting staff.
• Communication:
  Clear, professional verbal and written communication skills for interacting with manufacturers, vendors, and team members.
• Problem solving:
  Ability to review rejected claims, identify issues, and resubmit promptly with proper documentation.
• Accounting knowledge:
  General understanding of receivables, reconciliations, and claim payment processes preferred.
• Compliance awareness:
  Familiarity with manufacturer policies, warranty procedures, and recall requirements.
• Licensing:
  Valid driver’s license with a clean driving record.

At Moss Bros. Auto Group, we believe our people are the engine of our success. Joining our team means:

• Growth opportunities:
  Clear career paths and training to help you advance.
• Supportive culture:
  Work alongside a team that values collaboration, recognition, and accountability.
• Competitive benefits:
  Health insurance, retirement plans, employee discounts, and more.
• Impactful work:
  Play a key role in ensuring customer satisfaction and dealership excellence.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.