Temporary Customer Support Representative

Temporary Customer Support Representative I (Finance)

Applications will be reviewed on Wednesday, December 22, 2025

The County of Riverside's Human Resources Temporary Assignment Program (TAP) seeks to fill a Temporary Customer Support Rep I. This is a full‑time, temporary position located in Riverside, California.

Under supervision, the incumbent provides support to centralized mail, supply services, records management, technical support services, and/or bindery services for a variety of organizations; and performs other related duties as required. The Customer Support Representative I is the entry‑level classification in the Customer Support Representative series and reports to the Supervising Customer Support Representative. Incumbents receive initial training in the techniques and procedures essential to the classification's duties.

This series is characterized by responsibility for a wide variety of tasks and services associated with centralized mail support, supply services support, records management, assets management, support services technical assistance, courier and delivery support, printing services, and facilities support center assistance. The Customer Support Representative I is distinguished from the Customer Support Representative II by the latter's responsibilities for performing the full range of duties associated with the delivery of mail and the receipt, storage and distribution of supplies and records and does not provide printing production services.

Monday – Friday 7:00 AM – 3:30 PM

The County of Riverside Department of Public Social Services is comprised of employees who work collectively and in partnership with community‑based organizations to serve the needs of the community. Can you see yourself here?

TAP:

• Sort, weigh, presort, bundle, label, and tray mail by zip code in order to prepare mail for U.S. mail pick‑up or drop‑off; independently determine mail classes and types of mail; operate postage‑metering machines in the metering of first‑class and third‑class U.S. mail.
• Determine production workflow in order to schedule equipment usage; complete postal forms for residual U.S. mail and deliver the forms with the residual and presorted mail; perform data entry; may be responsible for the pick‑up and delivery of registered and certified mail for the County.
• Assign required charges for and meter U.S. mail; monitor the collection and delivery of packages by United Parcel Service and other private mail carriers; inform appropriate County departments of relevant deliveries.

• Load and unload supplies, materials, and equipment from vendor trucks; receive supplies, tools, and equipment; inspect for damage and quantity received against requisitions, invoices, or freight bills.
• Store stock in accordance with storing and inventory system; keep storeroom orderly and clean; package items to be shipped; fill requisitions and assemble for delivery; may maintain routine records of items received and issued.
• Assist in taking periodic physical inventory; may duplicate forms and other printed material; maintain records; perform data entry and manual inventory card posting; operate forklift to move pallets; note and report to supervisor items that are low in stock; may prepare work orders of items to be sent for repairs; maintain records of petty cash funds.

• Maintain, store, and process records; files and retrieve files, records, and other documents; input information into and maintain a computerized information retrieval system.
• Collect, sort, and box quantities of files, records, and/or documents; prepare documents for storage and maintain storage facilities; may be required to deliver and pick‑up records and other material for the division assigned.

• Assist in performing a variety of minor facilities mechanical and maintenance work under the guidance of Support Services Technician staff; drive County vehicles to and from job/work sites; load and unload trucks and vans; move and secure furniture, boxes, supplies, stock, materials, and equipment.