Administrative Services Supervisor - DPSS

Administrative Services Supervisor - DPSS (Finance)

Repost:
Reapplication is not required.

The County of Riverside's Department of Public Social Services is seeking to fill an Administrative Services Supervisor position to support the DPSS Technology and Support Services (TSS) unit in Riverside, CA.

The Administrative Services Supervisor will oversee the Software Purchasing & Software Service Desk, as well as equipment retrieval and tracking. This role includes monitoring software licenses, managing procurement processes, and ensuring efficient service desk operations. The supervisor will also handle asset management and complex reporting, ensuring all equipment and software needs are met for DPSS staff.

The supervisor will oversee monitoring and managing of software license counts to prevent unnecessary procurement, forecasting departmental staffing needs by tracking license thresholds, and handling license approvals, budgeting, purchase requests, and troubleshooting. It includes overseeing Zoom license onboarding for SSD and SD, processing over 300 software requests monthly via Service Now, and coordinating DPSS software procurements, renewals, and removals in collaboration with fiscal and purchasing teams, providing detailed reporting on software purchases and renewals, managing end‑year renewals to avoid coverage lapses, and vetting licensed application requests.

Additionally, duties will include but not be limited to, supporting equipment retrieval and tracking by updating asset records, reviewing unused or duplicate devices, managing O365 license terminations, liaising with inventory teams, generating reports for equipment tracking, training staff, updating SOPs, and maintaining monthly equipment retrieval dashboards in Service Now.

The most competitive candidates will have advanced knowledge of IT service desk (SLA) and Microsoft Suite products, IT work experience with Service Now. Candidates with Lean Six Sigma or equivalent project management training experience are highly desired and strongly encouraged to apply.

The Riverside County Department of Public Social Services (DPSS) is comprised of employees who work collectively and in partnership with community‑based organizations to serve the needs of the community.

• Plan, supervise and conduct studies of administrative and operational activities including fiscal operations, budget preparation and control, equipment usage, staffing patterns, workflow, and space utilization.
• Coordinate the preparation of a division or unit budget; analyze need for budget items requested to determine whether or not items are justifiable, based on program objectives and priorities; make recommendations for the transfer of funds; review financial data on an ongoing basis to ensure conformance with established guidelines.
• Recommend and establish contract forms and procedures; monitor adherence to contract terms; may research availability and applicability of grant funding.
• Direct office service units such as duplication service, communications service, supply room, central files, information units, and the coordination of building maintenance services.
• Develop and recommend policies and procedures; develop written procedures to clarify or describe standard practices; coordinate the publication and dissemination of procedures.
• Review present and pending legislation to determine effect on departmental operations and programs; participate in various meetings and present and/or gather data to assist management in making administrative and operational decisions.
• Direct, train, assign, and evaluate subordinate clerical and technical personnel in the performance of a variety of professional, administrative and clerical support tasks.

Education:

Graduation from an accredited college or university with a bachelor's degree, preferably with a major in accounting, business or public administration, finance, or a closely related field to the assignment. (Administrative, paraprofessional or technical experience may substitute for the required education on the basis of one year of full‑time experience equaling 30 semester or…