Guest Service Coordinator
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Administrative/Clerical
Job Description & How to Apply Below
Description
City Team is a Christian non-profit dedicated to supporting communities by meeting immediate needs and enabling lasting solutions for those struggling with poverty, homelessness, and addiction. Being part of Cityteam is not just a career but a calling. Whether we’re working on the front-lines in Programs or working behind the scenes in Support Services, we feel privileged to use our education, experience, and gifts to love people and bring glory to God.
The Guest Services Supervisor is a key position for our team at Camp May Mac. As the first point of contact, you will represent City Team in person, over the phone, and via email. Our Guest Services Supervisor must be professional and have the soft-skills necessary to answer questions, close sales, and advocate for City Team. No two-days are ever the same, so we are looking for someone who can pivot quickly and deal with surprises and unexpected twists with grace.
It is important that you have strong written and verbal communication skills, proven interpersonal skills, and the ability to handle conflict resolution in a Christ-like manner. The Guest Services Supervisor will work in cooperation with the Food and Facility Service personnel to meet guests’ needs.
The Guest Services Coordinator is a 24-hour a week non-exempt position.
ESSENTIAL FUNCTIONSFriendly and effective, with the ability to address up to 200 guests, manage solutions, and defuse difficult situations. Interact with guests, vendors, and donors to provide information, conduct tours, and ensure guest needs are met during events.
Provide information by phone, email, or in person; book reservations for year-round schedule; manage rental group contracts, correspondence and communications; update online rental services data; regulate rates and fees; confirm insurance compliance; develop and update related documents; and ensure paperwork is completed for events.
Create detailed event reports to enable Food Service and Facility staff to meet requirements of multiple groups. Provide feedback from groups to Food Service and alert Facility Staff to maintenance needs or guest related damage/litter.
Manage deposits and billing for events; track and report deposits, revenue and use statistics; manage merchandise funds.
Purchase, allocate, and ensure event related materials are in good working order for all groups (i.e. A.V. equipment, recreational equipment, tables, and chairs). Order and manage snacks and merchandise for camp sales.
PLEASE NOTE:
To perform this job successfully, an individual must be able to perform each of the essential duties satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and Experience
- High School diploma or equivalent
- Minimum 5-years guest services experience or equivalent hospitality industry related training with at least 3-years of experience
- Must enjoy working with and have demonstrated success interacting with people from a variety of socio-economic, cultural, educational, and religious backgrounds
- Must be able to receive directions, collaborate, and work independently
- Must be comfortable working alone when no one else is on site
- Computer literate and proficiency with Microsoft Office Suite
- Proficiency with Mail Merge
- Outstanding command of the English language, especially writing professional documents and business correspondence
- Minimum 2-years of administrative experience
- Valid CA Driver’s License with a clean record
Education and Experience
- 4-year degree in a related field or equivalent…
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