Clinical Program Manager

• Partner with the Clinical Director to support the operational needs of the clinical department.
• Develop and manage clinician schedules to maximize efficiency and client access.
• Maintain and monitor the client waiting list, coordinating timely scheduling and placement with appropriate clinicians.
• Coordinate onboarding for newly hired clinicians, ensuring completion of required documentation, training, and system access.
• Manage the clinician credentialing process with commercial insurance panels, including initial applications, re-credentialing, and follow-up.
• Verify clinician payroll hours and collaborate with payroll staff to ensure accurate and timely compensation.
• Serve as a resource for clinicians regarding administrative processes, scheduling, and operational procedures.
• Assist with maintaining compliance with organizational policies, credentialing requirements, and documentation standards.
• Support the performance management process for clinical staff, including tracking performance concerns, coordinating performance evaluations, documenting corrective actions, and assisting the Clinical Director with performance improvement plans as needed.
• Identify workflow improvements that enhance efficiency and support quality patient care.
• Perform other administrative and operational duties as assigned by the Clinical Director.

• Minimum of 2 years of experience supervising or managing employees, including coaching, performance management, accountability, and team development.
• Administrative experience, preferably in a healthcare or behavioral health setting.
• Bachelor's degree preferred.
• Strong organizational skills with the ability to manage multiple priorities and deadlines.
• Excellent written and verbal communication skills.
• High attention to detail and accuracy.
• Ability to maintain confidentiality and exercise sound judgment.
• Demonstrated experience leading administrative workflows, coordinating multiple priorities, and improving operational efficiency.
• Experience managing complex schedules, coordinating projects, and balancing competing deadlines with strong attention to detail.
• Excellent organizational, written, verbal, and interpersonal communication skills.
• Demonstrated ability to exercise sound judgment, maintain confidentiality, and solve problems independently.
• Strong computer proficiency, including Microsoft Office or Google Workspace, and the ability to quickly learn electronic health record (EHR) systems and other software platforms.

Job Type:Full-Time

Pay: $33-40/hour.

Work Location:

Remote (Must be based in Humboldt County, CA)

Benefits:

• 401(k) with Employer Matching
• Paid Vacation, Sick Days, & Holidays
• Flexible Hours
• Employee Assistance Program (EAP)

• Paid Medical Benefits
• Dental and Vision Coverage
• Health & Wellness Benefit