Product Specialist

Position Overview

We’re opening a sustaining product role to support and mature the internal care management tools that power ClinNEXUS’ day-to-day operations. This role is designed for a strong execution-focused product professional who thrives on documentation, testing, validation, and operational excellence — with a clear growth path into a Product Manager role over time.

This position will ensure what we’ve already built works reliably, is well-documented, compliant, and continuously improved. You’ll be instrumental in keeping our Salesforce Health Cloud implementation stable, scalable, and usable for our care teams.

• Own the sustainment and optimization of existing Salesforce Health Cloud workflows and internal tools.
• Ensure features and workflows function as intended through structured testing, validation, and regression checks.
• Identify gaps, inefficiencies, and usability issues in existing product functionality and propose improvements.

• Create and maintain clear, detailed product documentation, including workflow diagrams, SOPs, and user guides.
• Develop internal training materials to support Care Operations.
• Maintain product knowledge bases and change logs to ensure organizational clarity and continuity.

• Coordinate and execute user acceptance testing (UAT) for enhancements, fixes, and configuration changes.
• Validate requirements against delivered functionality and ensure readiness before release.
• Partner with Engineering and external development teams to track issues through resolution.
• Translate operational needs into clear requirements, user stories, and acceptance criteria.
• Support backlog grooming and sprint preparation in collaboration with the Product Lead.
• Ensure Jira and Confluence artifacts are current, accurate, and actionable.

• Act as a day-to-day liaison between Care Operations, Product, Engineering, and Data teams.
• Surface risks, dependencies, and operational impacts early.
• Support consistent communication between stakeholders as features evolve.

• Help ensure ECM and care management workflows remain aligned with regulatory requirements.
• Assist in translating policy or program changes into system updates and documentation.

• 2–4+ years of experience in product operations, product management, business systems, or internal tools roles.
• Hands-on experience supporting Salesforce Health Cloud or similar CRM / care management platforms.
• Strong background in documentation, testing, validation, and operational product support.
• Experience working in Agile environments using tools such as Jira and Confluence.
• Ability to translate complex workflows into clear written and visual documentation.
• Highly organized, detail-oriented, and comfortable managing multiple work streams.
• Strong communication skills and a collaborative working style.

• Experience in healthcare, healthtech, or care management programs (e.g., ECM, CCM, care coordination).
• Exposure to UAT leadership or QA coordination in production systems.
• Familiarity with data flows, reporting, or analytics in operational platforms.
• Experience working with remote or offshore development teams.
• Background in early-stage or fast-growing organizations.
• This role is fully remote within the state of California. Preference will be given to candidates based in the Los Angeles/Orange County area. Periodic travel is required, approximately quarterly, to attend team meetings, training sessions, and company events.

• Pay Range: The good faith pay range for this position is $95,000 to $125,000. The specific pay rate within this range will be based on the candidate's qualifications, including experience, skills and geographic location.

• Be part of an innovative team driving meaningful healthcare transformation.
• Enjoy a remote-first work environment with flexibility and collaboration.
• Competitive salary and comprehensive benefits package.
• Opportunities for professional growth and leadership development.

ClinNEXUS Inc
. is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.