Customer Sales Support; CSS Seller

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The audio revolution is here - and iHeart is leading it! iHeart

Media,
the number one audio company in America
, reaches 90% of Americans every month -- a monthly audience that's twice the size of any other audio company - almost three times the size of the largest TV network - and almost 4 times the size of the largest ad‑supported music streaming service. And we were just recognized as one of the Top Media Sales Organizations by The Myers Report!

• More #1 rated markets than the next two largest radio companies combined.
• We’re the largest podcast publisher
  , with more monthly downloads than the second- and third‑largest podcast publishers combined. Podcasting, the fastest‑growing new media, today has more monthly users than streaming music services or Netflix.
• iHeart is the home of many of the country's most popular and trusted on‑air personalities and podcast influencers
  , who build important connections with hundreds of communities across America.
• We create and produce some of the most popular and well‑known branded live music events in America, including the iHeart
  
  Radio Music Festival, the iHeart
  
  Radio Music Awards, the iHeart
  
  Country Festival, iHeart
  
  Radio Fiesta Latina and the iHeart
  
  Radio Jingle Ball Tour.
• iHeart
  
  Radio is the #1 streaming radio digital service in America.
• Our social media footprint is 7 times larger than the next largest audio service.
• We have the only complete audio ad technology stack in the industry for all forms of audio
  , from on demand to broadcast radio, digital streaming radio and podcasting, which bring data, targeting and attribution to all forms of audio at an unparalleled scale. As a result, we’re able to combine our strong leadership position in audience reach, usage and ad tech with powerful tools and insights for our sales organizations to help them build success for their clients at a more efficient cost than any other option.

Because we reach almost every community in America, we’re committed to providing a range of programming that reflects the diversity of the many communities we serve - and our company reflects that same kind of diversity. Our company values stress collaboration, curiosity, welcoming dissent, accepting mistakes in the pursuit of new ideas, and respect for everyone.

Only one company in America has the #1 position in everything audio: iHeart

Media!

If you’re excited about this role but don’t feel your experience aligns perfectly with the job description, we encourage you to apply anyway. At iHeart

Media we are dedicated to building a diverse, inclusive, and authentic workplace and are looking for teammates passionate about what we do!

Manage low‑revenue accounts and outbound prospecting, ensuring small accounts receive dedicated service while driving incremental revenue through upselling.

• Serve as primary contact for transitioned accounts.
• Maintain accurate SFDC records (notes, calls, activity).
• Ensure smooth onboarding with introduction email and follow‑up.

• Upsell products/services to existing accounts.
• Execute outbound prospecting for new small‑business opportunities.
• Track and report performance against goals.

• Handle transactional tasks (billing, copywriting, A/R, recaps, PPTs).
• Collaborate with internal teams for campaign execution.

• Follow transition rules and maintain transparency for local AEs.

• 1‑2 years of sales or customer service experience preferred.
• Strong communication and organizational skills.
• Familiarity with CRM tools (SFDC) and digital advertising products.

(No specific points were listed in the original description.)

Salary to be determined by multiple factors including but not limited to relevant experience, knowledge, skills, other job-related qualifications, and alignment with market data. In addition to salary, this position is also eligible for commissions.

$18.85 - $23.56

Riverside, CA: 2030 Iowa Avenue, Suite A, 92507

Regular

Full time

Hourly

• Employer‑sponsored…