Resident Service Specialist Up Community

Position: Resident Service Specialist - Brand New Lease-Up Apartment Community

Resident Service Specialist - Brand New Lease-Up Apartment Community

UDR, Inc. and its affiliated companies are seeking a Resident Service Specialist to join our team at a brand-new, lease‑up apartment community located in Riverside, CA.

As a Resident Service Specialist
, you ensure our residents are provided a seamless move‑in experience and an enhanced lifestyle during their residency.

Essential Job Functions Move‑In Coordination

• Ensure each new resident has a move‑in orientation conducted by appointment.
• Contact new residents within seven days of move‑in to ensure satisfaction and report any issues.

One Site Responsibilities

• Scan all required move‑in documents into One Site.
• Oversee pending tasks.

Customer Service Administration

• Guide walk‑in traffic and minimize wait time.
• Handle walk‑in resident concerns with the Resident Service Manager and/or Community Director.
• Respond to all voicemails, texts, emails, and other resident and community communications within established time guidelines.
• Organize incoming packages systematically and distribute as needed.
• Utilize CRM to effectively manage resident relations, service requests, and resident communications.

Property Condition Oversight

• Walk through the move‑in ready apartment to ensure standards prior to orientation.
• Walk through all amenities daily to ensure they are stocked and in good condition.
• Address problematic areas reported by residents on the day they are reported; follow up with the service team until resolved.
• Provide superior customer service to internal and external customers.

Back‑Up Coverage

• Receive and greet visitors to the community; answer prospects, residents, and customer inquiries, including phone calls.
• Research and prepare reports, memos, letters, resident correspondence, and other documents using word processing, spreadsheet, database, or presentation software at the direction of the Resident Services Manager or Community Director.
• Complete market summary and comp reports as directed.
• Comply with all Company policies and procedures related to employment.
• Commit to living the UDR Values each day in every action taken when executing the essential functions of the job.
• Perform Resident Service Manager duties in the absence of the Resident Service Manager.
• Perform other duties as assigned or as necessary.

Experience, Knowledge, and Skills

• Multi‑family and/or hospitality operations experience.
• Experience working in an office setting.
• Customer service experience.
• Ability to handle conflict management effectively.
• Strong phone etiquette and customer relationship management skills.

Education

• High school or equivalent required.
• Associate degree in business administration or equivalent preferred.

Career Development and Advancement

We offer ongoing education opportunities to encourage skillset development of our employees and have a validated culture of enhancing the growth and advancement of individual career goals.

Exceptional Benefits

We offer a comprehensive benefit package, apartment rental discount, company matched 401(k), vacation and personal time (up to 10 vacation days, 6 sick days, 4 personal days, and 2 floating holidays per year) plus company observed holidays, discounts to live in our best‑in‑class communities, tuition reimbursement, company‑sponsored events, community service days, and our annual President’s Club.

Benefits Offered

• Medical, Dental, Vision Plans
• Medical Flexible Spending Account
• Dependent Care Spending Account
• Lifestyle Spending Account
• Supplemental Term Life Insurance
• Voluntary Cancer Insurance
• Supplemental Short‑Term Disability Insurance / AD&D Insurance
• Voluntary Long Term Care Insurance
• 401(k) Plan with company match

Hourly Range

$25/hr – $27/hr, depends on experience.

About UDR, Inc.

UDR, Inc., an S&P 500 company, is one of the nation’s largest owners and managers of residential apartment communities.

UDR Inc. is an Equal Employment Opportunity Employer.

Equal Employment Opportunity Statement: UDR is proud to provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

UDR is committed to providing and maintaining a diverse workforce and an inclusive work environment with equitable access and opportunity for associates to participate, grow, and reach their full potential.

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