Customer Experience Lead
Job in
Riverside, Riverside County, California, 92504, USA
Listed on 2025-12-22
Listing for:
Smedley Group
Full Time
position Listed on 2025-12-22
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Customer Success Mgr./ CSM, HelpDesk/Support
Job Description & How to Apply Below
FAT Karting League is disrupting the pathway from karting to F1, and you’ll be part of the team turning a transformative idea into a worldwide movement. FAT Karting League has taken the UK & US by storm with our electric karting series, a community driven sports brand breaking down barriers to entry, removing 95% of the traditional costs, and redefining racing culture for a new generation.
Responsibilities- Customer Support:
Interact with all new and existing US customer leads in Hub Spot, handling objections and providing comprehensive information about our offering to support purchasing decisions - Local social media management:
Support the global team on posting 1 time a week with a US specific post regarding FKL. - Community liaison:
Act as a local ambassador, fostering strong relationships with potential customers and addressing customer needs - Feedback to global:
Provide actionable insights and feedback to help us continually improve our offering.
- Two years experience in a customer facing role
- Able to manage customer expectations and
- Experience in answering online queries via Social Media and/or Email
- Ambitious and driven with strong written, listening and verbal communication skills
- Able to work well under pressure
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