Circulation Clerk

JOB PURPOSE: To provide excellent customer service interactions to patrons both in person, on the phone and through chat on the website.

ORGANIZATIONAL RELATIONSHIPS: Supervised by the Circulation Supervisor and Adult/Teen Manager. May be asked to supervise volunteers.

ESSENTIAL RESPONSIBILITIES AND DUTIES:

The following duties are normal for this classification. These are not to be construed as exclusive or all inclusive. Other duties may be required and assigned.

Performs tasks relating to circulating library materials, registering users, promoting library programs and services, and answering general information inquiries. Assists patrons at the Public Services desk with equipment including, but not limited to: public computers, printer, scanner, photocopier, and fax machine. May assist patrons with public computer questions, including, but not limited to: browsing the Internet, sending and receiving email, filling out online forms, and creating, editing, saving and retrieving documents.

Handles incoming phone calls with a high level of customer service and precise handling of money transactions. Answers general information and directional questions.

May work on special projects as assigned. May perform other duties as assigned.

NECESSARY KNOWLEDGE,

SKILLS AND ABILITIES

:

Ability to work well with patrons and co-workers. Dedication to problem-solving. Ability to provide information clearly and accurately to the public and library administration. Good verbal and written communication skills. Commitment to public service. Ability to relate well to the public and to represent the library effectively to community groups. Ability to handle fast-paced, often multiple, inquiries from the public. Ability to plan, lay out and coordinate multiple tasks.

Knowledge of public library services and materials a plus.

ESSENTIAL PHYSICAL/MENTAL REQUIREMENTS:

Hand/finger dexterity sufficient to use a computer, create craft kits and conduct programming. Visual acuity to read fine print and numbers and aural acuity sufficient to understand speech in person and by telephone. Ability to bend, reach, and lift books weighing up to 10 lbs. Ability to read, write, and communicate fluently in English.

QUALIFICATIONS FOR APPOINTMENT:

Commitment to work evenings and weekends. Bilingual in Spanish a plus.

North Riverside Public Library
2400 S. Desplaines Ave
North Riverside , IL 60546

North Riverside Public Library, Cook County