Customer Service Representative; Commercial Dept

Overview

We need your next‑level service mindset at the best in pests.

As part of the Orkin team, you’ll be critical to ensuring that customers feel we have delivered on our promise. That means building on our reputation for top‑notch service from the industry leader with more than 120 years of protecting homes and businesses.

The Customer Service Representative position gives you an opportunity to help customers with your service mindset and drive to be accountable to a team that’s counting on you. You’ll excel with strong organizational skills and a commitment to accuracy in a fast‑paced dynamic environment.

You’ll have more than a job – you’ll have a career with growth potential and benefits that go beyond the basics, including full medical, dental, and vision coverage for you and your family, competitive pay, a 401(k) program, and opportunities to volunteer and give back.

As a Customer Service Representative, you will field incoming requests, schedule service visits, and maintain efficient routes that reduce drive time for Orkin Pros. Leading with empathy and a service mindset, you’ll coordinate service, resolve issues, and support overall satisfaction to help your branch maintain and grow customers.

• Answer incoming calls and make outbound calls to customers to schedule, confirm, and follow up on service appointments.
• Navigate a Windows‑based and Web‑based system to track routes and optimize current and future schedules—training is provided.
• Schedule appointments for technicians to minimize drive time or distance, and recommend alternative routes when appropriate.
• Use listening skills and probing questions to identify the customer’s concern and evaluate their needs.
• Monitor, update, and maintain the customer database with accurate information, including call details, dispositions, payments, and results.
• Reschedule unserviced accounts within 24 hours.
• Participate in quality assurance processes, programs, and initiatives.
• Safeguard customer privacy and proprietary information.

• Competitive earnings starting at $17.77 to $26.08 per hour.
• Comprehensive benefits package including medical, dental, vision, maternity, and life insurance.
• 401(k) plan with company match and employee stock purchase plan.
• Paid vacation, holidays, and sick leave.
• Employee discounts, tuition reimbursement, and dependent scholarship awards.
• Industry leading, comprehensive training program.

• Previous experience in Customer Service or Sales preferred.
• High School Diploma or equivalent required.
• Excellent interpersonal and communication skills.
• Basic computer skills and proficiency in Microsoft Office.
• Strong attention to detail and follow‑through.
• Demonstrated ability to prioritize tasks and manage time efficiently.

• Must be comfortable sitting at a desk and working with a computer, keyboard, telephone, and office equipment for extended periods.
• Must be able to regularly lift or move up to 25 pounds.

Orkin is an Equal Opportunity/Protected Veterans/Individuals with Disabilities Employer. Orkin is financially stable and growing as the largest subsidiary of Rollins (NYSE: ROL), headquartered in Atlanta, GA. Are you ready to join the best in pests?