Customer Service Agent

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Labor Biz Market is a staffing and workforce solutions company that connects businesses with skilled talent across multiple industries. We are dedicated to providing reliable, professional, and customer‑focused services that help both employers and employees thrive.

We are seeking a dedicated and enthusiastic Customer Service Agent to join our dynamic team. In this role, you will be the first point of contact for our customers, providing exceptional support and guidance to enhance their experience with our products and services. You will be responsible for addressing inquiries, resolving issues, and ensuring customer satisfaction through effective communication.

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Resolve customer issues by identifying the problem, troubleshooting, and providing appropriate solutions.
• Maintain a thorough understanding of our products and services to effectively assist customers.
• Document customer interactions and feedback to help improve service delivery.
• Collaborate with team members and other departments to address customer needs and concerns.
• Follow up with customers to ensure their issues have been resolved satisfactorily.

• High school diploma or equivalent; additional education or certification in customer service is a plus.
• Proven experience in a customer service role, preferably in a call center or retail environment.
• Excellent verbal and written communication skills with the ability to articulate information clearly.
• Strong problem‑solving skills and the ability to think critically in high‑pressure situations.
• Proficient in using customer service software and tools, along with basic computer skills.
• Ability to work flexible hours, including evenings and weekends, as needed.

• Salary range: $17.00 – $27.00 per hour, based on experience.
• Paid training and opportunities for growth within the company.
• Health, dental, and vision insurance options.
• Paid time off (PTO) and company holidays.
• Supportive team environment with career development opportunities.

• Monday to Friday

Entry level

Full-time

Administrative and Customer Service

Office Administration

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