Receptionist, Customer Service​/HelpDesk

Overview

Receptionist & HIGH-Volume Appointment Coordinator

We are currently looking for a fast-paced, organized, and tech-savvy Receptionist & Appointment Coordinator to support a busy customer service environment.

This role will be responsible for managing calls, scheduling appointments, and proactively contacting patients to confirm upcoming appointments. The ideal candidate is highly organized, comfortable multitasking, and able to provide a professional and friendly patient experience.

• Answer and manage incoming calls in a professional and timely manner
• Schedule and coordinate patient appointments
• Make outbound calls to patients to confirm upcoming appointments
• Follow up with patients regarding scheduling and appointment details
• Provide excellent customer service and maintain a positive patient experience
• Accurately update patient information and appointment records
• Manage multiple tasks and priorities in a fast-paced environment
• Utilize scheduling platforms, phone systems, and other technology efficiently
  • Customer Service; acknowledge, smile and greet patients upon arrival/dismissal
  • Respond to patient questions and or concerns according to company Policies
  • Answering Telephones
  • Maintaining Appointment Book
  • Confirming Appointments
  • Follow up on no shows/cancellation of Appointments
  • Register Patients on sign in sheet
  • Chart Filling
  • Cash Handling
  • Checking voicemail on a daily basis
  • Maintain a clean and friendly waiting area for patients
  • At all times you will perform and undertake such other duties and responsibilities as are requested of you by the Office Manager or the PDM
  • Supports strategic local marketing initiatives that help drive brand awareness and new patient growth
  • All other duties as assigned

• Strong organizational and time-management skills
• Excellent communication and customer service abilities
• Effective multitasking skills
• Comfortable making a high volume of outbound calls
• Tech-savvy and able to quickly learn new software and scheduling systems
• Professional, friendly, and reliable
• Ability to work efficiently in a fast-paced environment

• Paid Time Off (PTO)
• Medical and dental insurance
• Vision coverage
• 401K plan
• Highly competitive salaries
• Outstanding professional training
• Exceptional growth and career advancement opportunities
• Tuition reimbursement for certifications

• Some training or experience in using multi-line phones and computers