Dispatcher, Customer Service​/HelpDesk

Degree
Requirement
Any combination equivalent to graduation from high school.

Required
Recent completion of the POST Public Safety Dispatcher Course.

Preferred

Experience
Requirement
Minimum of 2 years of experience performing complex administrative work including accessing and entering information into computer systems and databases.

Required
Prior experience working as a public safety dispatcher for a law enforcement agency or fire department .Preferred

Special Condition
Requirement
The incumbent must also possess normal color vision, hearing and reaction times.

Required
Satisfactory completion of a POST-certified, 80-hour Basic Complaint/Dispatcher course within 12 months of the date of hire.

Required
Undergo a thorough background investigation.

Required
Evaluation of oral communication skills.

Required
The completion of a medical examination.

Required
Public Driving Record and possess or ability to obtain within 30 days of appointment, a valid appropriate Class "C" California Motor Vehicle Operator's License.

Required
Must be willing to work weekends, holidays, as well as days, graveyard and overtime shifts (hours outside standard Mon-Fri 8AM-5PM work hours).Required
The completion of 12 months' probation.

Required
Must be able to pass a speed and accuracy typing test at 35 wpm Required
Must be able to sit for long periods in a confined area and wear a headset.

Required

Demonstrated skill in correct English usage, spelling, punctuation, and grammar; rapid and accurate typing; and independently drafting and documenting correspondence pertaining to the operations, policies, and procedures of the functional area.
Demonstrated ability handling difficult, sensitive and confidential situations tactfully; accessing and updating various indexes.
Demonstrated ability to perform effectively under conditions of fluctuating workload, high call volume, interruptions and competing priorities and requirements; utilize excellent interpersonal skills while working as part of a team and collaborating with colleagues; maintain cooperative working relationships;

model and promote the University's principles of community and commitment to diversity and inclusion; and work rotating shifts and/or holiday with changing days off in a 24-hour/7 day operation.

Proficient in the use of computers and computer applications, i.e., word processing, computer aided dispatch systems and Internet applications.
Knowledge of UCR campus locations.