Customer Service Representative​/Dispatcher

Magnolia Heating, Cooling & Plumbing | Riverside, CA
$24.00 per hour | Full-Time | Monday–Friday, 7:00 AM–4:00 PM | In-Office

Magnolia Heating, Cooling & Plumbing is growing, and we’re looking for an experienced Customer Service Representative / Dispatcher
who understands the residential plumbing industry and knows how to keep customers and technicians moving.

This is not an entry-level call center position
. We’re looking for someone with residential home services experience who understands plumbing terminology, can confidently speak with homeowners, and has experience working in Service Titan
.

If you’re organized, comfortable in a fast-paced environment, and know how to provide an excellent customer experience while keeping a busy plumbing schedule running smoothly, we want to hear from you!

$24.00 per hour

Full-time, year-round position

Full benefits package

Medical insurance

Vision insurance

Life insurance

401(k)

Paid time off

Paid holidays

Stable, in-office position with a growing home services company

Opportunities for professional growth and advancement

Answer inbound calls and provide friendly, professional customer service

Schedule residential plumbing service calls and accurately identify customer needs

Dispatch plumbing technicians based on location, skill set, urgency, and availability

Manage and adjust the daily service board to keep technicians productive and customers informed

Communicate with customers regarding appointment times, technician arrival updates, and schedule changes

Make outbound calls for follow-ups, scheduling, appointment confirmations, and customer needs

Maintain accurate customer, job, and technician information in Service Titan

Work closely with plumbing leadership and field technicians to maximize daily efficiency

Ensure service calls are properly documented and closed out

Provide an excellent customer experience from the first phone call through completion of service

Residential plumbing or home services experience strongly preferred

Service Titan experience required

Previous CSR, dispatcher, DSR, or call center experience in plumbing, HVAC, electrical, or another residential trade

Working knowledge of common residential plumbing services and terminology

Strong phone presence and excellent communication skills

Ability to multitask and manage a busy service board

Comfortable communicating with both homeowners and field technicians

Strong attention to detail and accurate data entry

Dependable, organized, and able to work well under pressure

Sales-minded with the ability to turn customer calls into booked appointments

Positive attitude and team-first mentality

Monday–Friday | 7:00 AM–4:00 PM

This is a full-time, in-office position

Location:

6990 Jurupa Ave, Riverside, CA 92504

At Magnolia Heating, Cooling & Plumbing, our office team is a critical part of our success. Our CSRs and Dispatchers help create an outstanding customer experience while giving our field technicians the support they need to succeed.

We’re continuing to grow and are looking for someone who wants more than just another job. If you have plumbing industry knowledge, Service Titan experience, and a passion for taking care of customers
, we’d love to meet you.