Senior Manager, Customer Escalations
Listed on 2026-11-01
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Customer Service/HelpDesk
Customer Success Management, Client Relationship Management -
Management
Client Relationship Management
High Level is seeking a Manager, Customer Support - Escalations to lead a high-performing team handling complex customer escalations. You will own the escalations program, engage directly with customers in critical moments, and coordinate across Support, Success, Product, and Engineering to prevent friction and drive improvements.
You will operate in a remote, global environment, guiding operations and ensuring measurable improvements in customer outcomes.
This opening is for the Senior Manager, Customer Escalations & Experience role at Remote.
We appreciate your interest in this position.
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This posting is for the Senior Manager, Customer Escalations & Experience role at Remote, based in San Francisco, CA, United States.
We are looking to fill the Senior Manager, Customer Escalations & Experience position at Remote in San Francisco, CA, United States.
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