Bilingual Customer Operations; phone order processing
Listed on 2026-11-01
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Customer Service/HelpDesk
Customer Service Rep, Call Center / Support, Office Administrator/ Coordinator, Retail Associate/ Customer Service
Job Description
Location: Pomona, CA
Schedule: Monday – Friday | 9:30 AM – 6:00 PM
Overtime + Some Saturdays Required
Pay: $18.00/hour (Weekly Pay)
About the Role
We’re looking for someone who can handle constant activity, manage phone calls, and keep customers moving efficiently
. If you’re used to balancing phones, in-person interactions, and multiple tasks at once—this is a strong fit.
This is not a slow desk job. It’s a fast-paced, high-interaction role where you’ll support will call operations, assist customers, and keep orders accurate and moving.
What You’ll Be Doing
Customer & Phone Support:
- Handle incoming calls while assisting walk-in customers
- Answer questions, provide product information, and resolve issues quickly
- Deliver a professional, efficient customer experience at all times
Will Call & Order Coordination:
- Process will call orders and verify order accuracy
- Coordinate with warehouse staff to ensure timely product pickup
- Maintain organized documentation and records
Multitasking in a Fast-Paced Environment:
- Manage multiple priorities without slowing down operations
- Keep workflow moving during busy periods
- Adapt quickly to changing demands throughout the day
What We’re Looking For
- Fluent in English and Spanish ( required)
- Experience in high-call-volume roles (call center, front desk, dispatch, retail, etc.)
- Strong multitasking skills—you can handle phones and in‑person customers at the same time
- Comfortable working in a fast‑paced, physically active environment
- Able to lift up to 50 lbs and stay on your feet throughout shift
- Reliable, quick-thinking, and solution-oriented
Preferred Experience
- Customer service, retail, warehouse, or distribution background
- Cash handling / cashier experience
- Basic computer and phone system skills
Why This Role Works for the Right Person
- Constant activity—your day goes by fast
- Stable full-time hours + overtime opportunities
- Hands‑on role with both customer service and operations
- Great fit for someone who performs well under pressure
If you’re someone who can stay organized, handle phones, and keep up when things get busy
, apply today.
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