Customer Service Representative
Listed on 2026-11-02
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Customer Service/HelpDesk
Customer Service Rep, HelpDesk/Support, Technical Support, Customer Success Management
Cedar Summit Inc., a prominent software company located in Riverside, CA, is hiring a full-time Customer Service Representative. As the primary contact for clients, you'll ensure their needs are met and their experience is positive.
Daily tasks include responding to customer inquiries via email and phone, documenting interactions, and resolving issues. You'll also maintain accurate customer records and ensure satisfaction with our products and services.
Join our dedicated customer service team in Riverside, CA. Our team is committed to providing excellent service and support to clients.
During the interview, compensation details are discussed, including salary expectations, bonuses, and any additional perks. Benefits information, such as health insurance, retirement plans, and paid time off, is not provided during the interview but can be discussed further if the candidate is selected for the role. The company's compensation package is typically reviewed and approved by the hiring manager and HR department, ensuring it aligns with the candidate's skills, experience, and the job requirements.
The workplace environment is collaborative and supportive, with a focus on work-life balance. The candidate is expected to have a bachelor's degree in a related field, at least 3 years of experience in the industry, and proficiency in using industry-standard tools and software. The role involves managing projects, coordinating with cross-functional teams, and ensuring timely delivery of tasks. The candidate will be provided with a laptop, access to necessary software, and a comfortable workspace to perform their duties effectively.
Candidates need a high school diploma or equivalent, one year of customer service experience, excellent communication skills, and the ability to work under pressure. Proficiency in English is required, and CRM software experience is a plus.
- Responding to customer inquiries
- documenting customer interactions
- resolving customer issues
- maintaining accurate records of customer information
- ensuring customer satisfaction
High school diploma or equivalent - at least one year of experience in customer service
- excellent communication skills
- ability to work well under pressure
- proficiency in English
- experience with CRM software
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