Voice AI Setup Specialist

Location: Remote

Employment Type: Temp (3 Months)

Industry: Technology

Compensation: $40.00/Hour

Schedule: 40 Hours/Week

• Are you excited about the intersection of hospitality, customer experience, and artificial intelligence? We're looking for a Voice AI Setup Specialist to help restaurants launch and optimize an AI-powered phone agent that handles everyday customer inquiries, reservations, order status, and more. In this hands-on, customer-facing role, you'll guide restaurant partners through onboarding, configure and test their voice AI systems, and use call data to continuously improve performance while collaborating with the product R&D team.

• Supportive, team-driven culture that values collaboration, transparency, and accountability.
• Opportunity to grow your career with a global workforce solutions leader serving multiple industries.
• People-first environment that encourages employees to bring their authentic selves to work.
• Strong focus on partnership, innovation, and delivering meaningful results for clients and candidates.

This role offers the chance to join a company that prioritises both people and performance-where your contributions directly impact client success while giving you room to grow and develop professionally.

Acara is a premier recruiting and workforce solutions provider-we help companies compete for talent. With a legacy of experience in various industries worldwide, we partner with clients, listen to their needs, and customize visionary talent solutions that drive desired business outcomes. We leverage decades of experience to deliver contingent staffing, direct placement, executive search, and workforce services worldwide.

• Configure and launch voice AI systems:
  Set up phone numbers or call forwarding, greetings, business hours, and call handoff rules, ensuring each agent is tested and ready for launch.
• Customize FAQs and call routing:
  Gather restaurant-specific information on menus, parking, reservations, catering, and other common questions, then configure the agent to respond accurately and route calls appropriately.
• Manage restaurant onboarding:
  Serve as the primary point of contact from setup through launch, provide support by phone and email, troubleshoot basic issues, and escalat product bugs to the relevant team.
• Analyze and improve performance:
  Review call transcripts and logs weekly, identify missed or poorly handled inquiries, update FAQs and routing rules, and monitor call deflection metrics to improve agent effectiveness.
• Support continuous improvement:
  Check in with restaurants during their first 30 days, maintain setup documentation and troubleshooting guides, and share weekly updates on onboarding progress, launch timelines, recurring challenges, and product feedback.

• High School Diploma or GED
• 2+ years of experience in customer support, onboarding, implementation, or customer success
• 2+ years of experience working with customers by phone and email

• Experience working in restaurants
• Experience reviewing data like call logs, transcripts, or support tickets to find patterns and recommend fixes
• Experience with phone systems, IVR, call centers, or contact center software.
• Comfortable using Excel or Google Sheets to sort, filter, and summarize data
• Comfortable learning and configuring new software tools
• Supportive, team-driven culture that values collaboration, transparency, and accountability
• Opportunity to grow your career with a global workforce solutions leader serving multiple industries
• People-first environment that encourages employees to bring their authentic selves…