Bilingual Call Center Agent

## Description Bilingual Call Center Agent
*** At Wolfe Eye Clinic, we create Better Vision for a Better Life.
*** We have an immediate opening for a full-time Bilingual Call Center Agent on-site in our Marshalltown office.
*
* Schedule:

*** Monday - Friday
* 8:00 am - 5:00 pm
*
* Responsibilities include:

*** Answering telephone calls in a clear professional manner.
* Directing telephone calls accordingly.
* Making, canceling, and rescheduling patient appointments.
* Gathering, verifying, and entering demographic information.
* Making outbound calls as needed.
* Maintaining patient records according to HIPAA guidelines.
* Effectively interacting with co-workers, physicians, and patients.
* Performing other duties as needed.
** Qualifications include:
*** Bilingual proficiency in English and Spanish is required.
* Ability to demonstrate strong patient service skills.
* Ability to effectively enter information into a variety of computer programs.
* Ability to portray a professional attitude and appearance.
* Ability to demonstrate strong verbal and written communication skills.
* Ability to work independently and as part of a team.
* Ability to thrive in a fast pace, high-call volume environment.
* Ability to work M-F between the hours of 8:00 AM and 5:00 PMPrevious experience in a call center or medical office required.

If you are interested in being part of a quality-driven organization while receiving a competitive wage, daytime work hours, M-F work schedule, and benefits (health and dental, 401k, paid time off, etc.), please apply.
** EOE**## Qualifications
* Bilingual proficiency in English and Spanish is required.
* Ability to work M-F between the hours of 8:00 AM and 5:00 PM
* Previous experience in a call center or medical office is required.