Director of Product Design

Director Of Product Design

About User Interviews

User Interviews is the fastest and most reliable way to recruit humans for research. Thousands of companies like Atlassian, Figma, Amazon, and Spotify rely on us to connect them with diverse audiences to build products and experiences that they'll love.

We believe that the best companies in the world consistently deliver products and experiences that their customers love, and that the only way to consistently build those products and experiences is to talk to your customers. Watch what they do. Understand why they do what they do. Figure out why they do things that seem irrational. And once you've done that once, do it again.

In short, make customers your #1 priority through user research.

That's why we exist. We help teams set up those conversations, that research, to help them embrace user insights. We specialize in participant recruitment and participant management because you cannot do great research without great participants, no matter how good your other tools are.

Product at User Interviews

We're building a product that's loved by Designers and Researchers at world class companies. There is a fun-meta-geekiness to the whole thing that never gets old.

You'll be joining a team that cares deeply about talking to users and incorporating their feedback. We believe that startups should ship quickly, learn, and iterate. We ship new features early and seek out critical feedback. We value high agency, bias to action, and thoughtful risk-taking. We also believe that AI is already fundamentally changing how we use software and how organizations collect and process human insights, and we're building for this future.

Our Product, Design, and Engineering teams are organized into squads, each with their own Product Manager, Designer, Tech Lead, and 4-6 IC Engineers. Each squad works autonomously (within our strategy) to determine what to build and how to build it. Our Product Leadership team sets the vision, strategy, and culture.

As our Director of Design, you'll help set the product vision and how we get there. You'll lead a team of 4 Designers to deliver high-quality user experiences at startup speed. You'll also help us define how we use AI to deliver value to our customers and internally to improve our product design and development processes.

• Design exploration you enjoy thinking about where and how our products should evolve. You're excited to develop a clear product vision
• Strategic product thinking you see design as a driver of business outcomes. You connect design decisions to product strategy, customer needs, and company priorities
• Customer obsession you learn from our customers and advocate for them, grounding your team's work in real needs and insights
• Bias to action you value shipping over perfection and find ways to accelerate learning through rapid iteration
• AI enthusiast you're an early adopter who actively experiments with AI to discover new tools and learn new design patterns
• Tactical experience you have experience managing a full Design team and improving how they work

• Self-motivated to do great work & build great things
• 10+ years of experience in Product / UX Design
• 3+ years leading a Design team, with ownership over department systems, processes, and team performance
• 3+ years of experience at an early / mid-stage (pre-Series C) SaaS company
• Experience improving systems and processes for Designers (e.g. worked with or managed a Design Operations team)
• Prior experience managing employees at a fully-remote startup
• Excellent communication skills (for your team) and…