Operations Manager; Banking

$100000 - $150000 per year | Riverside, CA | On-site | Permanent

Our client is a relationship-focused financial institution committed to delivering exceptional service while maintaining strong operational controls, regulatory compliance, and responsible risk management. With a collaborative approach and a focus on both business and consumer banking, our client values accuracy, integrity, innovation, and employees who take ownership of delivering outstanding results.

• High-Impact Leadership:
  Lead Central Operations and influence critical payment, fraud prevention, risk, and compliance functions.
• Professional Growth:
  Expand your leadership expertise while coaching and developing an experienced banking operations team.
• Operational Innovation:
  Help strengthen procedures, payment processes, controls, technology, and fraud-prevention strategies.
• Collaborative Culture:
  Partner with senior leadership and cross-functional teams in an environment built around service, accuracy, and shared success.

Reporting directly to the Chief Operating Officer, the VP, Central Operations Manager leads all functions of the Central Operations department and provides direction, support, and oversight to every member of the Central Operations team. This position requires extensive knowledge of products and services offered to business and consumer banking customers, along with the ability to perform both routine and complex tasks independently.

All employees are expected to embrace the financial institution’s mission and values and reflect them in their daily interactions.

• Develops, implements, and maintains department procedures, ensuring timely revisions as processes and regulations change.
• Demonstrates proficiency in payment operations, including domestic (USD) and foreign exchange (FX) wire transfers.
• Oversees ACH payment processing and operations.
• Supports debit card, Visa, peer-to-peer (P2P), and business-to-business (B2B) payment operations.
• Provides expertise in payment-processing risk management and fraud prevention.
• Utilizes payment systems such as Wire Xchange and Fed Line Advantage.
• Performs wire transfer verifications, repairs, OFAC screening, Travel Rule compliance, and wire releases with a high degree of accuracy.
• Maintains knowledge of online banking payment services offered to business and consumer customers.
• Processes exception items, particularly non-posted items, with a high degree of accuracy.
• Oversees negotiable item adjustments, disputes, and related regulatory requirements.
• Researches and resolves check, debit card, wire, and ACH payment inquiries and investigations.
• Identifies, escalates, and manages non-routine issues and exceptions, including potential fraud situations.
• Establishes and maintains debit card risk parameters in partnership with appropriate risk-management personnel.
• Provides oversight of legal processes received by the financial institution.
• Manages the escheatment and unclaimed property process.
• Serves as the department’s Year-End Coordinator.
• Provides oversight of institutional and branch cash, including vaults.
• Balances and certifies multiple Operations general ledger accounts.
• Manages wire and check fraud-prevention processes and applications.
• Ensures daily assignments are completed accurately and within established time frames.
• Leads ongoing training and development to strengthen the team’s knowledge of job responsibilities.
• Manages department audits, including coordinating and completing required remediation.
• Tracks department metrics and transaction volumes and reports results to leadership monthly and quarterly.
• Performs other…