Mortgage Loan Officer SME

What You’ll Do Mortgage Loan Officer Subject Matter Expert

Location:

United States (Onshore; Remote with periodic travel)

Employment Type:

Full-Time About SAI Group

SAI Group is a private investment firm that has committed $1 billion to incubate and scale revolutionary AI-powered enterprise software application companies. Our portfolio, a testament to our success, comprises rapidly growing AI companies that collectively cater to over 2,000+ major global customers, approaching $600 million in annual revenue, and employing a global workforce of over 4,000 individuals.

SAI Group invests in new ventures based on breakthrough AI-based products that have the potential to disrupt existing enterprise software markets. SAI Group’s latest investment, JazzX, is a pioneering technology company which is building a platform that will not only shape the future of enterprise AI applications but also offer practical solutions to real-world challenges.

As JazzX’s Mortgage Loan Officer SME, you will be the single-domain authority for the front end of the mortgage business — lead intake, borrower consultation, qualification, structuring, pricing, locking, and application handoff — across product, engineering, and operations. You will own how loan officer workflows, incentives, and borrower interactions are defined, explained, and operationalized into the JazzX Mortgage Application, ensuring that AI-assisted sales and origination experiences faithfully reflect how loan officers actually work and win business.

This is a hands-on position. You will work representative borrower scenarios end-to-end, document how loan officers qualify, structure, and price loans, map the lead-to-lock-to-submission journey, and sit with product managers and engineers daily to translate that knowledge into detailed product requirements, decision logic, and acceptance criteria.

JazzX is building AI products that automate and assist U.S. residential mortgage origination and fulfillment. Our product and engineering teams bring deep AI and software expertise, but they do not come from the mortgage industry. This role exists to close that gap: you will embed with the product team as a hands-on domain expert, bringing real operational mortgage experience into product design and product build at a very detailed level — from workflow maps and edge cases down to field-level definitions, decision rules, and acceptance criteria.

• Work representative borrower scenarios across purchase, rate-term refinance, cash-out, FHA, VA, conventional, and non-QM contexts — from initial inquiry through pre-qualification, pre-approval, structuring, pricing, lock, and submission to processing.
• Document the questions loan officers ask, the data they collect, the calculations they run (income, DTI, LTV, assets-to-close), and the judgment calls they make — in a format product and engineering teams can implement as exacting product behavior.
• Capture how loan officers handle common friction points: marginal credit, complex income (self-employed, commission, rental), gift funds, buydowns, DPA programs, and competing offers.

• Embed with the product team as the voice of the loan officer persona; review and pressure-test product specs, UX flows, prompts, and AI assistant behaviors against real-world sales practice.
• Define what “good” looks like for AI-assisted borrower conversations, qualification, scenario comparison, and pricing presentation — including tone, compliance boundaries, and escalation points to a human LO.
• Write detailed acceptance criteria, edge cases, and test scenarios for loan-officer-facing features.

• Map the end-to-end…