Dispatcher, Government

Degree Requirement

• Any combination equivalent to graduation from high school.
  Required
  .
• Recent completion of the POST Public Safety Dispatcher Course.
  Preferred
  .

• Minimum of 2 years of experience performing complex administrative work including accessing and entering information into computer systems and databases.
  Required
  .
• Prior experience working as a public safety dispatcher for a law enforcement agency or fire department.
  Preferred
  .

• The incumbent must also possess normal color vision, hearing and reaction times.
  Required
  .
• Satisfactory completion of a POST-certified, 80‑hour Basic Complaint/Dispatcher course within 12 months of the date of hire.
  Required
  .
• Undergo a thorough background investigation.
  Required
  .
• Evaluation of oral communication skills.
  Required
  .
• The completion of a medical examination.
  Required
  .
• Public Driving Record and possess or ability to obtain within 30 days of appointment, a valid appropriate Class "C" California Motor Vehicle Operator's License.
  Required
  .
• Must be willing to work weekends, holidays, as well as days, graveyard and overtime shifts (hours outside standard Mon‑Fri 8AM‑5PM work hours).
  Required
  .
• The completion of 12 months' probation.
  Required
  .
• Must be able to pass a speed and accuracy typing test at 35 wpm.
  Required
  .
• Must be able to sit for long periods in a confined area and wear a headset.
  Required
  .

Demonstrated skill in correct English usage, spelling, punctuation and grammar; rapid and accurate typing; and independently drafting and documenting correspondence pertaining to the operations, policies, and procedures of the functional area. Demonstrated ability handling difficult, sensitive and confidential situations tactfully; accessing and updating various indexes. Demonstrated ability to perform effectively under conditions of fluctuating workload, high call volume, interruptions and competing priorities and requirements;

utilize excellent interpersonal skills while working as part of a team and collaborating with colleagues; maintain cooperative working relationships; model and promote the University's principles of community and commitment to diversity and inclusion; and work rotating shifts and/or holidays with changing days off in a 24‑hour/7 day operation.

Proficient in the use of computers and computer applications, i.e., word processing, computer‑aided dispatch systems and Internet applications.

Knowledge of UCR campus locations.