Network Analyst Riverside, CA

Supports network operations, monitoring, documentation, and troubleshooting for campus connectivity services.

• Assist with network tickets, device documentation, cabling coordination, wireless support, and standard configuration tasks.
• Monitor network alerts, elevate issues, and support maintenance windows.
• Maintain accurate port, device, and location records.

Relevant degree, certification, or equivalent combination of education, training, and experience. Strong written, verbal, documentation, and customer-service communication skills. Ability to work collaboratively with faculty, staff, students, vendors, and cross-functional teams. Commitment to confidentiality, data stewardship, security awareness, and institutional service standards.

Relevant degree, certification, or equivalent combination of education, training, and experience. Preferred:
Higher education technology experience. Experience with Microsoft 365, Teams, SharePoint, One Drive, endpoint management, cloud services, ticketing, documentation, or project tools. Networking coursework or certification.

Strong written and verbal communication skills; ability to collaborate with faculty, staff, students, vendors, and cross-functional teams.

Commitment to confidentiality, data stewardship, security awareness, and institutional service standards.

Ability to communicate technical information clearly, maintain accurate documentation, and respond professionally to user questions.

Ability to troubleshoot, document findings, use sound judgment, and elevate issues appropriately within the assigned role.

Technical competencies:
Network fundamentals;
Documentation;
Service orientation;
Escalation;
Field support.

None.

Office, campus, classroom, and technology service environments. Some evening or weekend support may be required based on operational needs.

The physical demands described here are representative of those encountered while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This position involves a combination of sedentary computer work and occasional physical activity associated with supporting technology systems and infrastructure. Duties may require sitting, standing, walking between campus locations, bending, stooping, reaching, and accessing computer or network equipment.

Regular use of computers and technical equipment is required. The position may occasionally involve lifting or moving technology equipment weighing up to 25 pounds.

Works with University stakeholders to support institutional technology services; occasional evening or weekend support may be required based on operational needs.

$21.23 to $25 per hour