Network Engineer - Field Support

Join New Era Technology, where People First is at the heart of everything we do. With a global team of over 3,000 professionals, we're committed to creating a workplace where everyone feels valued, empowered, and inspired to grow. Our mission is to securely connect people, places, and information with end-to-end technology solutions at scale.

At New Era, you'll join a team-oriented culture that prioritizes your personal and professional development. Work alongside industry-certified experts, access continuous training, and enjoy competitive benefits. Guided by our core attributes — putting people first, embracing continuous learning, and thriving through collaboration and inclusion — we nurture our people to deliver exceptional customer service.

If you want to make an impact in a supportive, growth-oriented environment, New Era is the place for you.

The Network Engineer will support and manage multiple customer networks across diverse environments. The role is responsible for deploying, configuring, and maintaining modern WAN and edge connectivity solutions, including Cisco Catalyst SD-WAN, Cisco Meraki, and Cradlepoint Net Cloud platforms.

This role works in a fast-paced, customer-facing environment, providing direct engineering support and remote guidance to field technicians during onsite installations, cutovers, and troubleshooting.

The following include but may not be limited to the responsibilities of the Network Engineer:

• Deploy, configure, and support Cisco Catalyst SD-WAN solutions, including vManage and vEdge/cEdge.
• Configure and maintain Cisco Meraki environments across MX, MS, and MR platforms.
• Implement and support Cradlepoint routers using Net Cloud Manager.
• Integrate LTE/5G and satellite connectivity into enterprise network designs.
• Provide real-time remote support to field technicians during installations, cutovers, and troubleshooting.
• Assist with validation, turn-ups, and issue resolution during live deployments.
• Support multiple customer networks simultaneously with strong prioritization and communication.
• Ensure adherence to customer-specific standards, SLAs, and security requirements.

• Remote
• Monday – Friday, 2:00 pm - 11:00 pm ET (US)

Successful candidate must possess:

• 4-7+ years of hands-on data networking or network engineering experience in the capacity of large-scale projects or national or international deployments.
• Strong hands-on experience with Cisco Catalyst SD-WAN, including vManage, policy control, and routing.
• Experience with Microsoft based desktop and laptop computers, as well as mobile device experience (smart phones, tablet pc, etc.).
• Strong experience with Cisco Meraki MX, MS, and MR platforms.
• Experience with the Cradlepoint Net Cloud ecosystem.
• Solid understanding of routing protocols such as OSPF and BGP, TCP/IP, VPNs, and network security fundamentals.
• Experience supporting distributed environments and remote site connectivity.
• Experience with wired and wireless monitoring and troubleshooting tools.
• Strong troubleshooting, analytical, and problem-solving skills in high-pressure environments.
• Ability to clearly communicate technical guidance to field technicians and non-technical stakeholders.
• Proven ability to manage multiple priorities across customer environments.
• Excellent communication and documentation abilities.
• Experience with Starlink deployment and satellite connectivity is advantageous.
• Familiarity with Fortinet firewalls and SD-WAN capabilities is advantageous.
• Experience with multi-carrier cellular deployments and failover design is advantageous.
• Certifications such as CCNA, CCNP, Meraki CMNA/CMNO, Cradlepoint, Juniper, CompTIA, Apple, Linux or Fortinet NSE are advantageous.

• Day 1…