Professional Services Program Manager

At Palo Alto Networks®, we're united by a shared mission—to protect our digital way of life. We thrive at the intersection of innovation and impact, solving real-world problems with cutting-edge technology and bold thinking. In order to be the cybersecurity partner of choice, we must trailblaze the path and shape the future of our industry. Disruption, Collaboration, Execution, Integrity, and Inclusion.

We weave AI into the fabric of everything we do and use it to augment the impact every individual can have. This role is remote, but distance is no barrier to impact. Our hybrid teams collaborate across geographies to solve big problems, stay close to our customers, and grow together.

The Professional Services Program Manager plays a pivotal role in leading high-impact customer deployment, scale, and optimization programs across our global delivery cycle. Serving as a strategic partner and operational leader, this role takes full ownership of the end-to-end program lifecycle—from orchestrating initial executive kickoffs and strategic resource allocation to driving on-time, under-budget delivery. By diagnosing complex customer requirements, managing cross-functional risk, and embedding governance rigor, the Program Manager ensures seamless execution and accelerates time-to-value for our enterprise clients.

This leader empowers technical delivery teams, optimizes program financials, and continuously elevates delivery standards through process innovation and automation (including AI integration)—reinforcing Palo Alto Networks as the global leader in cybersecurity.

Oversee the end-to-end coordination and execution of complex, multi-project delivery programs, driving initial customer kickoffs, tracking critical milestones, and enforcing strict scope adherence to maximize customer value realization.

Manage the strategic allocation and scheduling of delivery consultants across portfolios while driving total financial rigor, including tracking program profitability, gross margins, bill rates, team hours, and resource utilization.

Identify, assess, and resolve complex technical and operational delivery risks early, facilitating rapid problem-solving sessions and managing high-visibility customer escalations to protect program stability and momentum.

Establish transparent governance cadences, executive reporting dashboards, and formal change management frameworks to ensure seamless alignment across client leadership, internal executives, and cross-functional teams.

Provide operational support and strategic direction to empower deploy, scale, and optimize technical teams, while mentoring project managers and coordinators to elevate overall delivery capabilities.

Continuously evaluate and optimize program management methodologies, integrating best practices, post-engagement lessons learned, and modern automation tools (including AI) to enhance team efficiency and delivery speed.

Enforce strict quality assurance standards across all program deliverables prior to client sign-off, ensuring every engagement fulfills core security solution objectives and maintains customer satisfaction (CSAT).

Bachelor's degree in Computer Science, Management Information Systems (MIS), Business Administration, or equivalent technical education and practical experience.

8+ years of experience leading complex, large-scale (global) technology programs or cybersecurity professional services deployments involving multi-threaded projects, diverse technical teams, and cross-functional resources.

Proven capability to own and optimize program financials, including tracking margin health, controlling project burn rates, forecasting revenue, and maximizing resource utilization.

Advanced proficiency with enterprise program management and orchestration platforms (e.g., Smartsheet, Microsoft Project) alongside familiarity with integrating automation or AI-driven workflows to streamline delivery.

Exceptional written, verbal, and presentation skills with demonstrated success navigating high-stakes customer conversations, aligning executive stakeholders, and managing complex change.

Deep expertise in tool utilization, structured information gathering, risk…