Retail PLM Project Manager

ITC Infotech is a wholly owned subsidiary of ITC Limited, one of India's foremost private sector companies and a diversified conglomerate. The ITC Group, with a market capitalization of $65 billion, is globally recognized as a leader in sustainability. The group's vision is to achieve world-class performance and create growing value for both the Indian economy and its stakeholders. This vision is supported by core values such as Trusteeship, where professional managers hold the company in "trust" for its stakeholders;

a strong Customer Focus;
Respect for People; a commitment to Excellence; a pursuit of Innovation; and a strong Nation Orientation.

ITC Infotech's business philosophy is that business is at the center and technology is an enabler, as reflected in its tagline, "Business-friendly Solutions." The company offers a wide range of services and solutions across key business areas, including CIO Services (Automation, Digital Workplace, ERP), Digital Experience (Experience Transformation), and Product 4.0 (Product Lifecycle Management, Digital Manufacturing). In the last seven years, ITC Infotech has successfully doubled its revenue from $250 million to $500 million+ annually, with its EBIT improving from 8% to over 18%.

With this strong growth momentum, ITC Infotech is now embarking on its next journey, known as 'Next Orbit,' with the ambitious goal of reaching $1 billion in annual revenue within the next four years. The Americas region is a critical part of this charter and is expected to increase its contribution to total revenue from the current 35% to a range of 40% to 50%.

Manufacturing is a key vertical for the group and ITC Infotech with BFSI, Retail, CPG, Travel, Transportation & Hospitality being others.

The PLM Project Manager / Scrum Master leads the planning and delivery of complex global retail PLM initiatives across product development and sourcing. This role coordinates business and technical stakeholders, guides distributed delivery teams, facilitates Agile execution, and manages scope, schedule, risks, dependencies, and delivery performance. The position requires strong on-site collaboration with stakeholders and effective coordination with offshore teams.

• Program Planning and Delivery: Develop and maintain integrated plans covering scope, milestones, resources, budget, dependencies, and release readiness for retail PLM implementation work streams.
• Agile Facilitation: Lead sprint planning, daily stand-ups, backlog refinement, reviews, and retrospectives, and remove impediments that affect team progress.
• Stakeholder Alignment: Partner with product owners, business leaders, architects, vendors, and delivery teams to confirm priorities, decisions, expectations, and acceptance criteria.
• Team Leadership: Coach and coordinate on-site and offshore functional and technical teams, clarify responsibilities, and promote accountability for committed outcomes.
• Risk and Dependency Management: Identify, assess, and resolve risks, issues, assumptions, and cross-workstream dependencies; escalate decisions when required.
• Governance and Reporting: Provide clear status updates, executive reports, decision logs, and delivery metrics, including velocity, commitment reliability, milestone health, and burn-down trends.
• Release and Adoption Support: Coordinate testing, defect resolution, deployment readiness, cutover planning, and business adoption activities across phased releases.

• Schedule Performance: Achieve at least 90% of committed milestones by the approved target date, with recovery plans established within five business days for material variances.
• Sprint Predictability: Maintain at least 85% sprint commitment reliability and keep carryover below 15% of committed work.
• Budget Control: Keep actual project spend within +/-5% of the approved budget or forecast.
• Risk and Issue Resolution: Log 100% of high-priority risks and issues within one business day and close or formally mitigate at least 90% by the agreed due date.
• Quality: Achieve at least 95% test-case execution by the planned completion date, with no open critical defects at production release.
• Release Readiness: Complete 100% of approved release-readiness and cutover criteria before each go-live decision.
• Governance and Reporting: Deliver 100% of scheduled status reports and governance updates on time, with decisions and action items documented within two business days.
• Impediment Management: Resolve or elevate…