Supervisor - Dental Production

Essential Functions

• Follows designated manager’s direction and ensures action items are carried out amongst direct reports.
• Oversees the production flow and quality in assigned sub-department.
• Monitors key performance indicators in order to make calculated decisions and improvements as necessary within sub-department.
• Responsible for developing and establishing goals for assigned sub-department and staff.
• Utilizes extensive technical knowledge to make decisions and accomplish department goals.
• Mentors technician and quality control staff in order to meet performance expectations.
• Ensures quality expectations and standard operating procedures are followed by working closely with quality control staff and technicians.
• Ensures high productivity by problem solving and delegating turnaround time schedule.
• Communicates with internal and external stakeholders in a prompt and professional manner.
• Follows up on specific requests made by the doctors and ensures prescriptions and preferences are followed.

• Hires, oversees, develops, reviews, and sets goals for department and staff.
• Conducts performance evaluations, recognizes, and acknowledges positive and productive behavior, and provides constructive/corrective feedback for performance issues.
• Assists, trains, guides, and supports team members in areas of problem solving, decision making, process improvement, and professional growth in accordance with company policies.
• Ensures the team understands the performance standards of their department and has a clear understanding of their own individual performance.
• Enforces adherence to company policies and procedures.
• Handles employee relations matters including but not limited to performance management and enforcement of corrective or disciplinary actions. Partners and coordinates with Human Resources in a timely manner on all employee relations matters.

Performs other related duties and projects as business needs require at direction of management.

• High School Diploma or GED.
• Minimum of three (3) years in a dental background (dental technician or CDT) and at least two (2) years of team leadership or supervisory experience.

• Certified Dental Technician a plus
• Schedule:
  
  Monday through Friday (8:00am to 5:00pm)

Pay Range: $24.01 to $26.00