Director of Complaint Resolution

Job

Category Legal, Compliance, and Policy

Organization Chancellor

Department Office of Civil Rights

Location Main Campus - UCR

Salary $111,000 - $214,400

Date Posted August 26, 2024

Final date to receive applications Open Until Filled

Schedule 8AM - 5PM

Full/Part Time Full-time(100%)

Level of Supervision General Direction

Other Information Qualifies for Employee Referral Bonus:
No, UC Internal Job:
No

UC Riverside's Office of Civil Rights (OCR), within the Chief Compliance unit, is dedicated to promoting and integrating the principles of equal opportunity, affirmative action, and inclusive excellence at UC Riverside. UCR's OCR strives to exceed legal requirements in protecting the civil rights of those who live, study and work s includes the right to an environment free from discrimination and harassment on the basis of the protected categories outlined in state, federal and university non-discrimination laws and policies, including sex, gender, race, color, national origin, religion, disability, citizenship, genetic information or medical condition, military service/protected veteran status, and age.

As part of the Chief Compliance unit, the Office promotes a respectful, "speak-up" campus culture in which retaliation is not tolerated. UCR OCR leads the campus's efforts to prevent and respond to all forms of sexual violence and harassment under the UC Policy on Sexual Violence & Sexual Harassment (SVSH Policy), and coordinates campus affirmative action programs and Clery compliance.

The Director of Complaint Resolution reports to the Assistant Vice Chancellor (AVC) and supports the programs and functions of OCR. The position also serves as one of two campus Deputy Title IX Officers, performing delegated Title IX Officer functions under the SVSH Policy and serving as the Title IX Officer in the AVC's absence. They will provide leadership, guidance, advice, and advocacy on a wide range of issues requiring independent judgment, organizational skills, and diplomacy.

The position oversees case intake and resolution, as part of a team, conducting intakes and assessments of reports made by faculty, students, and staff and, as assigned, resolving complex or high-profile matters. The Director of Complaint Resolution supervises complaint resolution officers including providing oversight of intake assessments and complaint resolution, as well as ensuring deadlines are met. The position promotes equal opportunity and affirmative action programs including through leadership of committees and case management teams and conducting training and education programs.

The full salary range for the Director of Complaint Resolution is $111,000 - $214,400 annually. However, the expected pay scale for this position is up to $157,200 annually. We base salary offers on a variety of considerations, such as education, licensure and certifications, experience, and other business and organizational needs.

Applicants must have current work authorization when accepting a UCR staff position. Currently, we are unable to sponsor or take over sponsorship of an employment Visa for staff.

As a University employee, you will be required to comply with all applicable University policies and/or collective bargaining agreements, as may be amended from time to time. Federal, state, or local government directives may impose additional requirements.