CES Outreach Coordinator

Description

Type:
Full-time, non-exempt, (hourly)

Employer of Record:
Inland SoCal 211+

Department:
Housing

Location:

Hybrid – Riverside, CA

Reports To:

CES Supervisor

Grant Funded:
Yes

Eligible for Transfer:
No

Typical

Hours:

8:00 AM to 5:00 PM. 32-hour workweek. Some evenings and weekends.

Pay Range: $25.00 - $28.60 per hour, payable bi-weekly

Benefits:
Medical, vision, and dental coverage; long-term disability and other insurance; 403b

retirement plan; sick leave; accrued vacation; and a 32-hour workweek.

In partnership with Inland SoCal United Way, Inland SoCal 211+ mobilizes communities to action so all

can thrive. For over 90 years, we’ve answered the call, actively listening and responding to local needs.

We champion community resiliency, financial security, and health under the values of excellence,

empathy, and equity. With over 100 staff members and 1,200 volunteers, we serve 1 million people in

Riverside, San Bernardino, and East Los Angeles Counties. Together with community partners and

those we serve, we're working towards a future where every person in our communities can achieve

what they envision for their lives. To learn more about our workplace culture, visit

www.inlandsocaluw.org/careers.

Your goal is to create change for better lives and healthier communities. You engage donors, volunteers, and the community, striving to accomplish shared goals and making the best judgments for the community and organization.

You prioritize people over processes, cultivating relationships for common goals. You value diversity, practice effective communication, and actively listen to diverse input.

You achieve change through collective action and partnership. You share community knowledge, focus on shared goals, and seek win‑win solutions while maintaining core values.

You are dedicated to measurable goals for the common good. You communicate goals, motivate others, promote innovation, and drive resources to deliver excellent service.

You grow and protect the organization's reputation with integrity and strong ethics. You act according to the organization's values, take appropriate action, and maintain transparency.

Inland SoCal 211+ manages San Bernardino County’s Coordinated Entry System (CES), a streamlined, evidence-based process that connects people experiencing homelessness to appropriate housing and services. Required for all HUD- and CoC-funded providers, CES ensures consistent assessments and a “no wrong door” approach, helping individuals and families access support through any participating agency.

CES Outreach Coordinators answer live calls, conduct prescreening, provide in-person assistance, and work closely with the housing team to engage unhoused people in the CES process. This position helps people enter and continue on pathways to permanent housing. CES Outreach Coordinators provide customer service with a trauma‑informed, whole‑person, evidence‑based approach. This position is excellent for those who are skilled at providing compassionate care while adhering to a standard, consistent, and detail‑oriented workflow and has an important role in helping community members back into housing.

• Provide excellent customer service to individuals experiencing homelessness or a housing crisis, both over the phone and in person.
• Perform weekly outreach to provide in-person assistance to individuals experiencing homelessness in the community and distribute assistance such as bus passes and gas cards.
• Conduct case management for CES outreach clients, assess eligibility with prescreening and VI-SPDAT tools, and record client information in various systems such as but not limited to in…