QA Coach - Customer Care; Onsite
Listed on 2026-11-01
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Quality Assurance - QA/QC
Collectors Universe, Inc. seeks a Quality Assurance Specialist for the PSA Customer Care team. This role is based onsite at our Santa Ana, CA headquarters and requires 5 days per week in the office. You will listen to calls, review emails, and coach reps to improve QA scores and CSAT.
Responsibilities include auditing interactions, partnering with Learning and Development, and driving QA program improvements while supporting overall customer care goals.
Step into the QA Coach - Customer Care (Onsite) role at Collectors Universe, Inc. in CA, United States and grow with us.
If your experience matches this role, we encourage you to apply.
All applications are reviewed carefully by our team.
The position is based in CA, United States.
This opportunity is part of our work in Management & Operations, Sales.
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