Assistant Store Manager — Ops, Coaching & Guest Experience

Duo Duo Snacks is a modern lifestyle retail brand bringing globally trending snacks, collectibles, and lifestyle products to the U.S. market. We aim to create a warm, engaging, and enjoyable shopping experience by offering trend-driven products and thoughtful service.

As an Assistant Store Manager, you are a key member of the store leadership team, supporting the Store Manager in executing daily operations and managing the sales floor. This role is focused on hands-on leadership, on-site execution, and team support, and serves as a critical development position for future Store Managers.

Daily Operations & Execution Support

Support the Store Manager in executing daily operational plans and store initiatives

Oversee day-to-day store execution, including floor coverage, scheduling support, and front-end operations

Ensure store procedures, service standards, and operational guidelines are consistently followed

Lead and support frontline team members during daily operations

Help foster a positive, collaborative, and supportive team environment

Assist with employee training, coaching, and performance feedback

Handle day-to-day operational issues within assigned authority

Identify operational challenges on the floor and escalate or recommend improvements as needed

Support store operations in the Store Manager’s absence, within defined guidelines

Customer Experience Support

Help ensure customers receive consistent, professional, and friendly service

Assist in resolving customer concerns and maintaining a positive store environment

Prior experience in retail or customer-facing roles; leadership or shift-lead experience preferred

Reliable, responsible, and professional, with a strong sense of accountability

Strong communication and teamwork skills

Ability to perform effectively in a fast-paced retail environment

Good judgment and adaptability in on-site situations

Willingness to work flexible schedules, including evenings, weekends, and holidays

Bilingual proficiency in English and Mandarin