Residential Community Service Partner

About UC Santa Cruz

UC Santa Cruz is a public university unlike any other in California, combining the experience of a small, liberal arts college with the depth and rigor of a major research university. It is known for its unconventional spirit of innovation and experimentation, thriving on a campus renowned as one of the most beautiful in the world.

Colleges, Housing, and Educational Services (CHES) is a multi‑funded organization of the Division of Student Affairs and Success (DSAS) at UC Santa Cruz. CHES provides leadership in college student life, residential services, housing, facilities, capital planning, dining, conference services, early education, and business analysis. It offers housing and dining to approximately 9,500 students.

Under the general supervision of the Residential Community Service Supervisor, the Residential Community Service Partner provides residential safety and security services for the Residential Community Service Program (RCSP), operating seven nights a week, 365 nights a year from 7 pm through 3 am. The incumbent serves as a liaison with Fire, Police, and Dispatch, responds to student concerns, and documents all community interactions.

Budgeted Salary: $28.43 hourly.

Benefits Level Eligibility:
Full benefits.

Job End Date:
None.

Work Location:

UC Santa Cruz Main Campus.

Union Representation:
Service Employees (SX).

Job Code Classification: 005328 – PROCTOR.

Travel:
Never or Rarely.

• Full‑time, Fixed
• Percentage of Time: 100%, 40 Hours per Week
• Days of the Week: TBD – Work Days and Schedules discussed at interview
• Shift Includes:
  Evenings, Nights, Swing Shift, Weekends – discussed at interview
• Shift Differential:
  Additional $1.00 per hour on qualifying shifts

• Community Patrols (70%)
  • Provide nightly foot patrols throughout the assigned residential community.
  • Complete nightly lockup.
  • Maintain security of assigned keys.
  • Respond as directed by Dispatch to radio calls.
  • Provide assistance and support to residents as needed.
  • Identify and mitigate unsafe conditions or health risks.
• Reporting (15%)
  • Log and report community observations regarding student events, gatherings, and unusual happenings.
  • Provide written documentation of all policy violations, interactions, incidents, radio calls, emergencies, and other observations as per departmental procedures.
• Emergency Preparedness (10%)
  • Familiar with and ready to enact the Student Services Disaster Operations Committee (SSDOC) procedures.
  • Provide first aid, CPR, or AED services as needed.
  • Manage evacuations and extinguish small fires as necessary.
  • Familiar with Community Emergency Responder Team (CERT) practices and prepared to respond to emergencies.
  • Maintain current training in CPR/first aid/AED, CERT, and emergency plans.
• Other Duties (5%)
  • Drive campus‑owned vehicles and/or a personal vehicle as needed.
  • Perform additional duties assigned in support of CHES and the university.

• Customer‑service experience interacting positively and professionally with all personnel levels.
• Strong interpersonal skills to connect with staff, students, and external constituents respectfully yet authoritatively.
• Excellent writing skills for clear and concise reports and correspondence.
• Strong communication skills for listening, mediating, negotiating, and promoting open dialogue.
• Critical‑thinking and problem‑solving skills to analyze problems and implement innovative solutions adhering to campus policies.
• Knowledge of safety and security industry standards and practices.
• Proficiency in desktop applications, document creation, and email.
• Ability to explain complex policies and procedures effectively.
• Judgment and discretion with sensitive or confidential matters.
• De‑esca…