Senior Water Utility Worker

Under general direction, provides lead supervision to a crew of utility field staff and performs work in the construction, maintenance, and repair of the District’s water distribution and water meter systems, as assigned; uses and operates a variety of manual, pneumatic, and power tools and light to heavy power-driven equipment; responds to and resolves the most complex customer service and water utility issues;

and performs related duties as assigned.

Receives general direction from assigned supervisory or management personnel. Exercises technical and functional direction over, and provides training to, lower-level staff.

This is the advanced-level classification in the Water Utility series. Incumbents work under general direction and exercise a high level of discretion and independent judgment in performing the full range of routine to complex duties in the construction, maintenance, operation, repair, and customer service resolution related to the District’s water distribution and residential water meter systems. As assigned, incumbents provide lead supervision to lower-level utility field staff and/or lead and resolve the most complex customer service and water utility issues.

Assignments are given with general guidelines and incumbents are responsible for establishing objectives, timelines, and methods to deliver work products, and for ensuring the efficient and effective functioning of assigned projects and programs.

The duties and responsibilities listed below are intended to provide a representative list of the various types of work that may be performed. Specifications are not intended to reflect all duties performed within the job class, and incumbents may expect to perform other related similar duties. Some of the duties include, but are not limited to, the following.

• Leads, provides work guidance, and participates in the work of utility field staff performing work in the construction, maintenance, and repair of the District’s water distribution and residential water meter systems.
• Participates in scheduling and assigning work and monitoring employees’ work for completeness, accuracy, and conformance with District standards; provides information, instruction, and training on work processes, proper uses of equipment, and safe work practices; provides performance feedback, including input during the annual evaluation process.
• Estimates personnel, equipment, and material requirements for assigned jobs.
• Oversees utility crew and participates in the excavation, inspection, flushing, cleaning, installation, and repairing of water mains, service lines, and laterals; retrofits service lines and repairs leaks; performs field work on positive displacement, turbine, flow, and compound meters.
• Performs demolition on concrete and asphalt; excavates, backfills, repairs, and finishes concrete and asphalt.
• Locates valves, meters, hydrants, and related appurtenances from maps, drawings, and sketches and with electronic line locators.
• Tests, disassembles, cleans, and repairs water meters, water service lines and appurtenances, such as meter connections, angle stops, compression fittings, and service piping; installs new services and change-outs of residential water meters.
• Coordinates with Customer Service in contacting and communicating with customers in the field; meets with customers to respond to concerns and complaints; notifies customers of service outages; hangs door tags.
• Resolves the most complex water utility customer service and utility issues; verifies the location of services, troubleshoots, and identifies problems and issues with customer water service, and suggests…