Customer Service Representative

Overview

FORCE America, Inc. is seeking a Customer Service Representative. This 100% onsite position located in Riverside, MO provides customer support and supports our company divisions. The role involves responding to inquiries, requests for quotes, answering questions on common product lines, providing updates on existing and escalated orders, processing payments, and coordinating with Outside Sales and Distribution teams. The Customer Service Representative is a key role in our office.

• Partner with assigned customer base to provide pricing, availability, and updates on order status.
• Respond to overflow customer inquiries regarding common product lines, current orders, order escalation, and part availability.
• Enter component and sub-assemblies for sales and quotes.
• Administrative support including correspondence by email and fax, and providing return authorizations.
• Maintain a minimum profit margin.
• Complete component pricing and availability inquiries.
• Assist inside sales and outside sales teams with research work, small projects, and pricing.
• Partner with Outside Sales team to coordinate customer service needs for the dedicated customer base.
• Other duties as assigned.

• High School Diploma or GED.
• Post-secondary degree or 2 years of relevant work experience.
• Experience with assembly or working with customers, preferred.
• Basic analytical ability to understand the significance of pricing and cost.
• Strong mechanical aptitude, preferred.
• Strong written and verbal communication skills, most often over the phone.
• Strong sense of urgency and ability to prioritize to meet customer expectations.
• Detail oriented with patience.
• Proficiency with Microsoft applications, including Outlook, Excel, and Word.
• Employee-Owned – ESOP
• 401(k) and 401(k) matching
• Health insurance (three medical plans to choose from)
• Paid time off
• Referral program
• Vision insurance
• Education reimbursement