Specialized Roles:
Front Desk Customer Service
Job in
Riverside, Platte County, Missouri, 64150, USA
Listing for:
Chief of Staff KC
Full Time
position
Listed on 2026-11-05
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Office Administrator/ Coordinator, Bilingual -
Administrative/Clerical
Office Administrator/ Coordinator
Job Description & How to Apply Below
- Reviews incoming customer orders and accurately enters order information into the company’s order management system. Contacts customers by phone or email to clarify order details when necessary.
- Assists local customers and service partners with order pickups, including reviewing orders, preparing invoices, and processing payments.
- Communicates with internal departments regarding order status, payment confirmation, and upcoming customer needs.
- Coordinates with production, warehouse, and operations teams to help ensure orders are processed accurately and on schedule.
- Assists with incoming and outgoing shipments by directing deliveries and pickups to the appropriate receiving areas.
- Maintains and organizes commonly used customer products, supplies, and accessories and assists with accurately fulfilling customer orders.
- Answers incoming phone calls professionally and directs or handles customer inquiries as appropriate.
- Greets and assists customers, vendors, and other visitors entering the office or customer service area.
- Distributes incoming mail and prepares outgoing packages and correspondence through various shipping providers.
- Maintains organized customer and order records for accurate documentation and future reference.
- Reviews orders and supporting documentation for accuracy, identifying and correcting discrepancies when necessary.
- Maintains dependable attendance and punctuality to ensure customers receive timely service during established business hours.
- Assists with periodic inventory counts and related inventory activities.
- Participates in regular customer service team meetings and individual meetings with management.
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