Gram And Dun Host Kc

Job Title & Company

GRAM AND DUN HOST KC – Argosy Casino Hotel & Spa Riverside, Kansas City, MO

This position will be responsible for taking reservations, greeting and seating guests in a timely and professional manner. Additionally, ensuring that the floor is equitably set amongst the servers and appropriately timed for flow of service. This is a non‑supervisory role.

• Provide stellar customer service.
• Greet and welcome guests, assign seating, and escort guests to their table.
• Follow company procedures for seating guests including understanding and following station charts and maintaining customer flow.
• Inform guests of menu items, specials offered, and marketing promotion information as requested.
• Complete sales to customers including taking money in payment of sales, counting appropriate change, handling cash payments, processing comps, and accounting for cash, credit, and comp receipts.
• Assist servers and bussers in maintaining dining areas including taking orders, delivery and bussing as necessary for efficient operation of business.
• Respond to telephone inquiries including making reservations and taking messages as needed.
• Respond to “to go” orders including packaging orders, collection of payment, and delivery to guests.
• Navigate the company reservation system.
• Maintain menu knowledge.
• Attend all departmental and company training programs or meetings as directed.
• Compile information, complete and submit reports as needed.
• Adhere to all company policies and procedures.
• Adhere to all gaming laws and regulations.
• Perform all job duties in a safe and responsible manner, keeping areas clean and free of hazards.
• Meet department uniform, appearance and grooming requirements.
• Perform any reasonably requested job duty to promote productivity and efficient administration of business.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

• High school diploma, GED, or equivalent combination of education and experience.
• Ability to prepare, read and comprehend documents; write reports and correspondence; speak and communicate effectively with individuals and groups.
• Ability to accurately calculate figures and perform mathematical functions relevant to business needs.
• Common‑sense reasoning to carry out instructions furnished in written, oral, or diagram form.
• Licensed or qualified for any and all licenses or permits required by applicable law.

The employee must regularly stand, walk, use hands to handle objects, reach, talk, hear, stoop, kneel, crouch, or crawl. Frequently lift or move up to 25 pounds. Vision ability requirements include close, distance, color, peripheral, depth perception, and focus adjustment.

The noise level in the work environment may be very loud.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or any other protected status.

$13.75 plus tips, with potential bonuses and benefits under the Total Rewards package.