Lead Practice Coordinator

At Life Stance Health, we strive to help individuals, families, and communities with their mental health needs. Everywhere. Every day. It’s a lofty goal; we know. But we make it happen with the best team in mental healthcare.

Thank you for taking the time to explore a career with us. As the fastest growing mental health practice group in the country, now is the perfect time to join our team!
* Life Stance Health Values
** Benefits*  As a full-time employee of Life Stance Health, the following benefits are offered: medical, dental, vision, AD&D, short and long-term disability, and life insurance. Additional benefits include a 401k retirement savings with employer match, paid parental leave, paid time off, holiday pay and an Employee Assistance Program.
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* Job Summary:

** The Lead Practice Coordinator is responsible for the oversight of the front office daily activities for their assigned practice group locations, ensuring quality customer service to in-person and remote patients and clinicians.  
** Compensation**: $20.00 - $24.00/hour, plus quarterly bonus/incentive potential
** Locations**:
* 13222 W Tree Sparrow Dr, Riverton, UT 84096
* 172 East 14075 South, Suite 110 Draper, UT 84020
* 3051 W Maple Loop Dr, Lehi, UT 84043
* 1333 S. Valley Grove Way, Suite 200 Pleasant Grove, UT 84062
** Duties/Responsibilities:
**** Operational Excellence:
*** Create a positive work environment; be a culture carrier and support in-office clinician and staff engagement activities to promote LFST culture, engagement, and connection.
* Conduct schedule preparation process for all patients to ensure paperwork and documentation is complete, credit card on file is current, demographics are accurate, and chart is prepared.
* General office duties to ensure the practice is running smoothly and prepared for patients and clinicians.
* Monitor Practice Group phone queue operational monitoring to ensure resources are aligned across the group to manage demand of incoming calls, while balancing other duties
* Coordinate efforts across Practice Coordinators to ensure KPI achievement.
* Lead the implementation of new processes at the practice level as they are rolled out by the Practice Group Manager or Clinical Director.
* Fill in gaps for front office staff vacancies as needed to ensure availability of resources to our patients and clinicians.
** Patient Support:
*** Provide exceptional customer service, responding quickly and appropriately to patient needs, and being prepared to manage potentially difficult or sensitive situations by following Crisis and De-escalation Processes.
* Manage front desk responsibilities including greeting and checking patients in/out in a courteous manner.
* Provide support across Practice Group to patients with requests via phone, email, and/or portal with payment/billing related questions, scheduling needs, release requests, etc.
* Manage any urgent requests; triage patient issues and resolution, i.e., direct to correct departments or escalate for assistance.
* Collect all in-person and telehealth co-payments and account balances at the time of service.
* Complete insurance eligibility verification, reach out to patients to resolve issues as needed.
** Clinician Support:
*** Provide general clinician support – assist clinicians with administrative questions and/or duties such as sending letters, faxes, etc.
* Coordinate with clinicians pertaining to any additional patient questions.
* Support clinician schedules by auditing for appointment accuracy.
** Practice Coordinator Support:
*** Troubleshoot workflow issues and implement workable solutions for Practice Coordinators.
* Lead onboarding and on-the-job training for new Practice Coordinators joining the organization.
* Ensure front office coverage across the Practice Group.
* Fill in for any practice coordinator vacancies as needed.
* Maintain a pleasant, secure, and motivational working environment.
** Required Skills/Abilities:
*** Ability to multitask and prioritize duties to support delivery of high-quality patient experience.
* Ability to work independently and as a team member.
* Excellent communication skills, both written and verbal.
* Proficient in using Computer…