Patient Services Representative - PNC

Patient Services Representative - PNC (Denticon-focus)

Location: Riverton, UT

Type: Full-Time

Shift: Monday - Friday 9:00 AM – 5:30 PM

About Us: At Families First Pediatrics, we are dedicated to enhancing lives. We pride ourselves on delivering personalized care and building lasting relationships with our patients.

Description: As a Patient Services Representative working in the PNC at Families First, you play a crucial role in connecting our young patients with our healthcare providers. Your responsibilities include managing inbound calls, proactively contacting patients for appointments and follow-ups, scheduling appointments, verifying insurance, and ensuring financial payments.

• Answer calls, texts, address inquiries, and route to the appropriate staff.
• Verify patient insurance for accurate billing and reduced financial burdens.
• Collect payments, provide receipts, and assist with billing inquiries.
• Update patient information, including personal and insurance details.
• Proactively schedule follow-up appointments for convenient care access.

• High School Diploma or equivalent.
• Professional verbal communication skills and excellent interpersonal skills.
• Ability to build rapport with patients, parents, doctors, and team members.
• Proficient in Microsoft Office.
• Denticon experience preferred.
• Call-center or dental experience preferred.
• Bi-lingual preferred.

• Competitive compensation package.
• Health, dental, and vision insurance.
• Retirement savings plan.
• Paid time off and holidays.
• A supportive and positive team environment.

Salary: $15.00 - $20.00 per hour

EEO Statement: Families First Pediatrics is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.