Site Reliability Engineering Manager

IT Recruiter at Trustech Inc, dad, husband, and expert at turning off lights and closing drawers around the house

NOTE: Candidates requiring sponsorship now or in the future (including CPT/OPT) cannot be considered for this job

No C2C

Candidates will be required to work on site 3 days per week in south Salt Lake County

Onsite interviews are required. Local candidates only

We are seeking a hands‑on Platform Engineering/SRE Manager to lead a small, high‑impact team responsible for maintaining and improving the reliability, performance, and scalability of our production systems. This role blends technical leadership and operational excellence, managing a group of Site Reliability and Platform Engineers who ensure our applications and infrastructure run smoothly in production.

The ideal candidate is a player‑coach, comfortable leading incident response efforts, mentoring engineers, and still contributing technically through infrastructure automation, observability improvements, and system reliability enhancements.

• Lead and mentor a team of SREs and Platform Engineers (currently five members) focused on production stability, system automation, and operational readiness.
• Own the reliability lifecycle, driving proactive monitoring, on‑call response leadership, and post‑incident reviews to minimize downtime and improve service quality.
• Develop and evolve infrastructure automation using Terraform, Helm, and related Infrastructure‑as‑Code practices to standardize deployments and reduce manual interventions.
• Partner with product, software, and operations teams to implement scalable cloud solutions that meet performance and resiliency targets.
• Oversee observability and telemetry using tools like Grafana, Azure Insights, Datadog, or Dynatrace, ensuring comprehensive visibility into system health.
• Drive the definition and tracking of SLOs, SLIs, and SLAs, helping teams measure and continuously improve reliability standards.
• Collaborate with engineering leads to enhance developer platform capabilities like automating workflows, managing CI/CD pipelines, and simplifying environment provisioning.

• Bachelor’s degree in Computer Science, Information Technology, or equivalent practical experience.
• 7+ years in infrastructure, SRE, or platform engineering roles, including 3+ years in leadership or team management.
• Strong background in cloud infrastructure (AWS, Azure, or GCP) and hands‑on experience with IaC tools such as Terraform.
• Familiarity with CI/CD pipelines, container orchestration, and deployment frameworks (e.g., Jenkins, Git Hub Actions, Kubernetes, Docker).
• Experience improving system observability, developing dashboards, and managing alerting systems using Grafana or similar platforms.
• Competence in Python, Go, or C# for automation and troubleshooting.
• Solid understanding of relational databases (SQL) and the ability to guide teams in identifying and resolving performance bottlenecks.
• Demonstrated ability to lead incident management, communicate effectively across teams, and create a culture of continuous improvement.

• Experience with developer enablement or internal platform engineering initiatives (e.g., self‑service infrastructure or environment provisioning).
• Familiarity with data‑driven operational metrics and applying analytics to improve system reliability.
• Prior experience managing a hybrid or remote technical team across time zones.

• Approximately 30% hands‑on technical contribution and 70% team leadership, process improvement, and coordination.
• Availability to participate in daytime and occasional off‑hours on‑call support rotations.
• Commitment to building a proactive, reliability‑first culture that values automation, transparency, and cross‑functional collaboration.

• Mid‑Senior level

• Full‑time

• Information Technology
• IT Services and IT Consulting

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