GSD Global Support Tech Generalist Spanish​/Swing Shift

GSD Global Support Tech Generalist Spanish/English Required (Swing Shift)

Position Summary:

Supports leaders, members, and the workforce across the Church by delivering first‑line technical assistance for desktops, laptops, tablets, smartphones, software, operating systems, and related policies.

This is a full‑time position requiring 40 hours per week during the swing shift (11:30 am–8:00 pm). Under the current Alternative Work Arrangement (AWA), at least one in‑office day per week is required; the candidate must live close to the office and may work additional days as needed.

• Act as the initial point of contact for customers via phone, email, or live chat to provide technical support of hardware, systems, sub‑systems, applications, and/or relevant policies and procedures.
• Provide technical support for hardware, systems, sub‑systems, and/or applications.
• Assist with navigating application menus, potentially remote‑controlling a customer’s computer.
• Troubleshoot network connectivity issues, collaborating with remote employees on corporate or Local Unit networks.
• Develop and sustain a productive customer relationship, keeping customers and their needs a primary focus.
• Offer alternative solutions when appropriate.
• Record all customer contact information in the CRM system.
• Escalate more complex problems to the Global Tech Support Specialist when appropriate.
• Perform work under general supervision.

• High school diploma or equivalent required.
• Associate degree or technical institute degree/certificate in Computer Science or Information Systems preferred.
• 0 to 2 years of previous computer technical support experience.
• Fluency in reading, writing, and speaking Spanish and English is required.
• Strong knowledge of computer hardware, Church meetinghouse technology, and network troubleshooting, including locating IP or TCP/IP addresses, VPN software, and supporting remote users.
• Understanding of Active Directory to unlock and reset passwords.
• Proficient with troubleshooting all Windows operating systems.
• Ability to communicate clearly and professionally, both verbally and in writing.
• Outstanding customer skills, with the ability to empathize and professionally troubleshoot and resolve customer issues.

The Church of Jesus Christ of Latter‑day Saints provides a faith‑based, inclusive workplace. Only members of the Church who are worthy of a temple recommend qualify for employment. The Church is an equal‑opportunity employer and does not discriminate on any basis that would violate U.S. or local law. Qualified applicants will be considered for employment without regard to race, national origin, color, gender, pregnancy, marital status, age, disability, genetic information, veteran status, or other legally protected categories that apply to the Church.

The Church will make reasonable accommodations for qualified individuals with known disabilities.

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