Multi-Unit Team Leader

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At H&R Block, we believe in the power of people helping people. Our defining purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere. We also believe in a high performing, connected culture, where everyone feels like they belong.

We strive to continuously improve our business and have committed to a long-term strategy and transformation plan known as Block Next. This multi-year roadmap focuses on innovation, client experience, and sustainable growth. It is designed to elevate how we work, how we serve, and how we lead in our industry.

At H&R Block, we are curious, creative, and always on the move. If you embrace challenges as opportunities and seek to make a meaningful difference where you live, work, and play, our door is always open.

As a Multi-Unit Team Leader
, you will provide leadership over three H&R Block tax offices. Using your people management experience and passion for helping people, you will lead customer-centric teams to accelerate seasonal tax business.

You will serve as the front-line manager responsible for leadership and development of associates, delivering an outstanding client experience, and achieving all office growth objectives for three tax offices. Prior tax preparation experience is not required.

You will start a flexible part-time schedule in the fall to prepare for the busy tax season. From January to April, you will transition to full-time, including evening and weekend hours as needed. This role is in-person and not remote.

• Multi-unit people management experience in the retail, restaurant, banking, or other related industry

• Manage office staffing, operations, and logistics for multiple offices with support from Associate Team Leaders
• Partner with the District General Manager to create and implement office-level growth plans and client growth targets, including developing local partnerships and managing office community involvement
• Assist DGM in recruiting and interviewing candidates for tax office associate positions
• Conduct timely performance reviews and collaborate with the Associate Relations Center to resolve issues and address performance concerns
• Build an engaging team environment across all offices by training and coaching associates and recognizing outstanding contributions
• Lead daily team meetings and communicate essential information to tax office associates
• Create associate work schedules across all offices and ensure accurate timekeeping as well as labor management for associates in all offices
• Travel between offices as required
• Prepare tax returns as needed, upon successful completion of the Income Tax Course or Tax Knowledge Assessment

• People management experience with the ability to grow and develop associates
• Ability to execute growth plans and lead toward a growth culture
• Strong decision-making and judgment skills; able to work in a fast-paced environment with minimal supervision
• Strong interpersonal and communication skills with a customer-centric mindset
• Computer proficiency with MS Office
• Bachelor’s degree in a related field, or high school diploma with equivalent experience
• Successful completion of the HR Block Tax Knowledge Assessment or Income Tax Course (if preparing tax returns)

At H&R Block, we invest in our people and support their total well-being. Our benefits can help associates with health, wellbeing and financial wellness needs.

• Employee Assistance Program with Health Advocate
• Wellbeing program, Better You, to help you build healthy habits
• Neurodiversity and caregiver support for you and your family
• Discounts on everyday items and services
• Medical coverage, 401k and Employee Stock Purchase Plan (eligibility applies)
• Learn more about benefits at

We are committed to building a Connected Culture — a workplace where trust, care and connections help us support each other and belong to a larger team.

You will be in an exceptional work environment recognized on Best Companies lists, surrounded by colleagues who support each other.

H&R Block is an equal opportunity employer. We celebrate diversity in the workplace regardless of gender, race, color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, or veteran status.

If you’re looking to make an impact, H&R Block is the place for you.

• Enrollment in or completion of the H&R Block Income Tax Course or Tax Knowledge Assessment is neither an offer nor a guarantee of employment.