Park Store Lead Associate

Description

Position: Park Store Lead Associate

Location: Greater Yellowstone National Park Area as Assigned

Reports To: Park Store Manager

Status: Seasonal (April through October) / Non-Exempt

Position Dates:
Hiring for the summer season 2027, April/May through September/October. Seasonal position works no more than 6 months. Start and end dates flexible as stores open and close at various dates. Interior park stores operate during summer with Old Faithful store's last day of summer season October 31, 2027. Gardiner/Mammoth stores operate year-round.

Summary

Description:

Yellowstone Forever (YF) is the official nonprofit partner of Yellowstone National Park. Our mission is to protect, preserve, and enhance Yellowstone National Park through education and philanthropy. YF connects people to Yellowstone through outstanding visitor experiences and educational programs and translates those experiences into lifelong support of the park and philanthropic investment in its future. Our educational programming and products help people enhance their understanding and appreciation of the wildlife, natural wonders, and cultural history of the park.

YF’s operations include Park Stores in and around Yellowstone; the Yellowstone Forever Institute, which offers in-depth educational programing for people of all ages; and a supporter program which raises funds for priority park projects.

The Park Store Lead Associate plays a critical role in the field overseeing the active engagement, greeting, and recommendations to our customers. The Park Store Lead Associate is the “face” of Yellowstone Forever to our customers and visitors in our day-to-day Yellowstone Forever Park Store operations. As a brand ambassador, the Park Store Lead Associate must be a knowledge expert about Yellowstone Forever and our retail product, institute courses and instruction offerings, and our philanthropy efforts and supporter programs.

Ensure that there is a continual effort to provide the highest quality visitor experience possible. Supports the Park Store Manager in executing the retail merchandising, marketing, and communication plans in assigned Park Stores and proactively look for ways to enhance the visitor experience. Success in this position requires an exceptional attitude and desire for proactive customer engagement, an unrelenting pursuit of excellence, and a drive for continual growth and improvement.

Primary Responsibilities:

• Actively greet and engage customers and be a Yellowstone Forever ambassador as it relates to our retail products, institute courses and offerings, and the purpose of our philanthropy efforts and the projects that we support annually
• Lead by example with the highest level of customer engagement by being a knowledge expert about Yellowstone National Park and the offerings from Yellowstone Forever
• Ensure that all assigned stores are held to the highest degree of customer engagement and positive representation of Yellowstone Forever
• Set the standards expected of Park Store Associates and foster a collaborative, team-oriented environment with a high level of accurate execution, and support Park Store Associates to ensure their ability to perform tasks as required
• Assumes a mentoring/guidance role when Park Store Manager is off-duty or in the absence of other designated leadership of the store.
• Be a POS systems expert as it relates to the register screens, software sales systems, and credit card processing equipment and how these systems interact and communicate with each other
• Have a passion for creating and delivering a superior customer experience
• Work collaboratively with Yellowstone Forever staff to ensure that operations within the store are carried out in accordance with Yellowstone Forever’s procedures…